Retail Support Associate - Shoe Expeditor, Fashion Place

Retail Support Associate – Shoe Expeditor, Fashion Place – Full Time

As a Shoe Expeditor you will ensure smooth operations within the Women’s Shoe department by locating and delivering requested products to selling colleagues, keeping the department clean and organized, and providing exceptional customer service.

Key responsibilities:

• Greet customers, answer questions, and provide assistance in a friendly and professional manner.
• Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns.
• Deliver a great customer experience by quickly and accurately pulling orders from the stockroom and staging them for sales colleagues.
• Assist in locating and pulling merchandise to fulfill digital customer orders.
• Maintain an orderly and visually appealing store by arranging and replenishing displays.
• Ensure the stockroom is organized, process new and damaged items, perform shoe inventory, and scan items back into stock.
• Maintain accurate pricing and signage throughout the department in accordance with company guidelines and policies.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

Qualifications:

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self‑starter able to adapt quickly to changing customer expectations and needs.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Resourceful and responsive to changing priorities.
• Ability to work a flexible schedule with retail hours.

Essential physical requirements:

• Heavy lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 50 lbs, stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and handheld electronic equipment.

Benefits and compensation information can be found on the company’s benefits portal. Eligible employees may receive performance‑based incentives, a 401(k) match, medical/vision/dental/life/disability insurance, paid time off, holidays, and additional benefits. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time.