Case Manager

Job Summary:

The Case Manager is responsible for working with a caseload of individuals and/or families as assigned by the Clinical Director. The Case Manager works closely with each client to address the basic needs of clients; and provides individualized case management and referrals to help clients achieve self‑sufficiency. The Case Manager is an active and integral member of the Clinical Team.

• Meet one‑on‑one with clients on a regular basis to develop an individualized case management plan.
• Provide clients with referrals to services in the community, ensuring that the referral is completed and client is connected.
• Coordinate appointments for clients for services that are related to their therapeutic treatment. Work collaboratively with clients on goals that move the client toward self‑sufficiency.
• Provide interpretation for services, and for related services outside the office when other interpreters are not available.
• Provide transportation for clients as needed.

• Know and understand eligibility requirements and documentation for torture survivor and asylum programs.
• Keep updated and detailed client files on each client in caseload and clear and concise case notes.
• Collaborate with community partners, including case workers at refugee/immigrant serving agencies, to coordinate services for clients and avoid duplication.
• Attend outreach events and present on agency services as needed.

• Participate in other department and organization‑wide activities, meetings and trainings.
• Complete administrative responsibilities.
• Perform other duties as assigned
• Maintain licensure/credentials as needed, including required CEU’s
• Attend trainings relevant to job function, as supported by the budget and supervisor

• Two or more years of experience providing direct services to culturally and linguistically diverse clients
• Fluency in Arabic, Spanish, or another language spoken by THRIVE clients.
• Ability to interpret for clients in a culturally sensitive manner.
• Valid driver's license and current automobile insurance.
• Must pass and maintain background check

• A four‑year college degree preferred or equivalent professional work experience.
• Active membership or participation in local immigrant communities.

• Experience, comfort, and sensitivity working in a multi‑cultural environment is required.
• Demonstrated understanding of the US immigration system, including asylum process
• Excellent written, verbal and interpersonal communications skills
• Ability to maintain confidentiality, recognize appropriate boundaries and cope with emotionally stressful situations
• Ability to work as a part of an interdisciplinary team and multi‑cultural team
• Ability to work independently and effectively manage multiple priorities and one's own schedule
• Flexibility to adapt to changing program requirements and political climate
• Ability to work in a dynamic context and respond to various needs
• Working knowledge of Microsoft Office suite (Outlook, Word and Excel) and Google Apps
• Demonstrated interest in issues of immigrant communities, political torture, severe war trauma, social justice, and human rights issues

• 401k with a 3% match, eligible from the start date.
• Paid lunchtime, holidays, vacation, sick leave, and self‑care time.
• Generous training and professional development opportunities.
• A trauma‑responsive culture that prioritizes self‑care, professional development, and a client‑centered approach to healing.

No supervisory responsibilities; however, may oversee volunteers and/or interns.

• Services are provided on‑site at THRIVE offices.
• Time spent on the computer is approximately 50%

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit (at a desk for extended periods of time), stand, and walk. This position requires the…