Language Services Dispatcher

Job Description

Manages requests for language interpretation or translation services from various facilities and clinics across all Intermountain Health regions, via telephone or electronically, and coordinates services accordingly.

• Pay Range: $18.85 - $25.61/hour (depending on experience)
• Benefits Eligible:
  No
• Shift Details: PRN/As Needed. Mostly Monday - Friday with some weekends as needed. Hours will vary between day and swing shifts, depending on business needs
• Location:
  
  Language Services, Valley Center Tower (Murray, UT)

• Responsible for dispatching, prioritizing, and coordinating services for interpretation or translation requests from various hospitals or clinics, and the management and maintenance of said requests active or completed. May make and receive phone calls using a PC-based telephony software.
• Uses scripted material and non-scripted guidelines to make an informed assessment of services needed.
• Coordinates resource allocation, based on the type of service requested, and level of urgency, between staff and third-party supplier interpreters or translators.
• Monitors numerous worklists, inboxes and queues to ensure timely response, and dispatches personnel accordingly using multiple mediums of communication (e.g., messaging, vocera, scheduling platform, telephone, etc.).
• Acts as a liaison between external interpreting agencies and key personnel.
• Manages time productively, displaying a proactive approach to the job. Responds to requests in a timely manner and provides staff with an estimated time of arrival for interpretation assignments. Refers staff to phone or video interpretation per guidelines.
• Uses computer, software, and internet tools for research, data entry and other communication purposes within the work environment. Maintains accurate and complete records of all service requests. Ensures data across multiple platforms or sources is consistent and accurate.
• Stays current on role/responsibilities, updates, etc. which may include reviewing monthly newsletters, huddle boards, recorded huddles or meetings, work queues and worklists, emails, etc. to ensure the highest standard of performance is achieved.
• Performs supplier invoice audits and follows up with supplies to resolve discrepancies in billing. Keeps clear records and produces periodic reports.

• Professional Ethics
• Communication
• Basic computer and data entry skills
• Collaboration/Teamwork
• Customer Service
• Time Management
• Critical thinking
• Situational awareness
• Dispatching

• Required:
  • Demonstrate experience in customer service, call center environment or working in a clerical position.
  • Demonstrated ability to work effectively in a fast paced, high‑pressure environment.
  • Demonstrated ability to prioritize and multi‑task.
  • Demonstrated interpersonal verbal and written communication skills to function as part of a team and the flexibility and good judgement to work independently.
• Preferred:
  • Experience working in a healthcare setting.
  • Knowledge of EPIC.
  • Bilingual skill set including Tongan, Samoan, Marshallese, Portuguese

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set‑up and use.

Valley Center Tower

Murray, Utah

Hourly range: $18.85 - $25.61/hour (depending on experience)

We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn More About Our Comprehensive Benefits Package Here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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