PACE Receptionist

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.

As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.

The PACE Receptionist serves as the first point of contact for participants, visitors, and callers, providing a welcoming, professional, and participant-centered experience at the PACE center. This role supports front desk operations, participant flow, and communication while ensuring accurate scheduling, coordination, and information sharing. In addition to front desk responsibilities, this role provides administrative and operational support to the site as needed, including coordination activities and support for special projects.

• Greets participants, visitors, and vendors upon arrival and provides assistance, guidance, and direction as needed to ensure a positive experience
• Answers and manages incoming phone calls, emails, and other communication, appropriately screening, transferring, resolving, and documenting inquiries in a timely manner
• Responds to urgent or emergency calls in accordance with PACE protocols, ensuring timely escalation and communication to appropriate staff
• Supports participant check-in and check-out processes, including verifying information and ensuring accurate tracking of attendance and services
• Coordinates and schedules participant appointments, including troubleshooting conflicts, addressing urgent needs, and communicating with staff, caregivers, and providers to ensure timely access to care
• Ensures that appropriate and timely documentation of all updates, encounters, and communication is completed in accordance with organizational standards
• Provides eligibility status and benefit information for participants as needed
• Addresses participant and provider inquiries and escalates issues as appropriate when resolution is not immediately possible
• Supports participant flow throughout the center, including coordination with transportation and clinical teams to ensure timely movement and service delivery
• Assists with maintaining accurate participant records and demographic information, and supports coordination of medical records requests and documentation as directed
• Supports tracking and coordination of participant scheduling activities, including appointment reminders, follow-up on missed visits, and communication of updates to appropriate team members
• Maintains front desk operations, including managing incoming and outgoing mail, maintaining organized reception areas, and ensuring readiness of participant-facing materials
• Provides administrative support to site operations, including assisting with scheduling, basic coordination tasks, and clerical support as needed
• Supports special projects and operational initiatives as directed by the Center Director, including assisting with coordination, tracking…