Customer Service Rep

What You Will Do

As the Customer Service Representative, you will process customer orders, provide sales support, and deliver outstanding service to ensure the best customer experience.

• Process and enter customer orders using the company's computerized system, timely, accurately, and efficiently.
• Provide ongoing sales support to customers in person, by phone, or other means, ensuring above-average communication to provide an excellent customer experience.
• Process and evaluate special transfer or restock requests, including exceptions or credit requests, and consult with a manager to ensure proper procedures are followed.
• Collaborate with team members, departments, or branches to maintain consistent flow of communication and knowledge across all areas.
• Continuously stay up-to-date on new, discontinued, back‑order, or out‑of‑stock products and communicate appropriately with customers.

• High school diploma or equivalent.
• 2+ years of prior experience in retail sales within a professional environment and front‑facing customer interaction; product training provided. Prior work experience with stone, granite, or slabs is a plus.
• Exceptional customer service skills and the ability to provide individualized service.
• Self‑starter who proactively finds solutions to meet customer needs and can multi‑task across various methods of customer interaction (in person, phone, other).
• Strong attention to detail and accuracy with order processing; good math skills to calculate pricing, discounts, and interest, and the ability to apply basic algebra concepts.
• Ability to interpret written technical instructions and diagrams with several abstract and concrete variables.
• Ability to be forklift certified as needed per location.
• Basic computer skills working in a Microsoft Windows environment with solid data‑entry abilities.
• Good written and excellent verbal communication skills to work with customers and all levels of the organization.
• Core values & behaviors: safety focused, customer driven, conscientious, strong communication skills, hard‑work ethic, ethical integrity, teamwork, and tenacity; friendly and warm demeanor with excellent interpersonal skills.

• Reports To:
  
  Branch Manager
• Work Schedule:
  
  Ability to work flexible hours with overtime, including Saturdays (up to 45‑48 hours per week).
• Travel:
  None.
• Work Environment:
  Occasional exposure to moderate noise levels, outdoor weather conditions, and proximity to material handling equipment, including forklifts, and packaged, cement‑based products such as grouts, cleaning, and sealing chemicals for tile and stone.
• Physical Requirements:
  
  Regularly required to stand, use hands, talk, and hear; must frequently lift and/or move up to 25 lbs. and occasionally lift and/or move up to 50 lbs.

• Safety 1st organization
• Competitive pay
• Medical, Dental, Vision, and other benefits
• H.S.A or H.R.A with company contributions
• 401(k) retirement savings program with discretionary employer match
• Progressive career development and training
• Employee assistance program
• Paid Time Off (PTO) and holiday pay
• Service recognition and awards
• Family‑oriented environment with open communication, collaborative atmosphere, and team‑building events

We are an Equal Employment Opportunity Employer, Drug‑Free Workplace, and a participant of the E‑Verify Program where required by state law. Requests for reasonable accommodation should be directed to Arizona Tile's Human Resource Department.

Salary: $19.00 - $23.00 per hour