Service Coordinator

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor and adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position collaborates with managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

• Schedule appointments for clients, answer phones and track clients’ service records.
• Assess the needs of clients and connect them with the correct provider.
• Create and maintain a directory of providers and resources.
• Create and maintain a database of clients and client needs.
• Bill completed service SRs for local accounts.
• Order any materials needed for the required service.
• Interact with clients who are not satisfied, applying service and communication techniques to resolve conflicts professionally and answer inquiries respectfully.
• Evaluate the quality of all services and identify areas that need improvement.
• Ensure each client receives the necessary services and follow up to fill ongoing service needs.
• Maintain good relationships with providers and clients to keep the customer base.
• Monitor the services being provided and stay up to date on any services being introduced or discontinued.
• Expand the list of resources and providers to assure there are no gaps in services.
• Answer telephones and respond to email inquiries in the office.
• Perform other duties assigned by management.

• 1-3 years of industry experience or related customer service experience required.
• Previous administrative experience preferred.
• Proficient skills in Microsoft Office, including Word and Excel.
• Excellent customer service and problem‑solving skills.
• High quality organizational skills.
• Ability to work well under deadlines and to multitask.
• Ability to build relationships and coalitions within the community.
• Excellent verbal and written communication skills.
• Excellent critical thinking and problem‑solving skills.

• Adhere to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Perform other duties as assigned.

• Prolonged periods sitting at a desk and working on a computer.

• $23 - $29 hourly DOE.

• Excellent pay.
• Medical, dental, vision.
• Company‑paid life insurance.
• Company‑paid short‑term disability.
• 401(k) with employer match.
• Paid vacation and company holidays.
• Training and career development.
• Company vehicle (if job applicable).
• Immediate qualification for the ALL In Ownership Plan for all eligible full‑time employees.

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.