Manager, Regional Application Engineering

Company Overview

Nikkiso Applied Technologies, a business unit of Nikkiso Clean Energy and Industrial Gas, is one of the world’s foremost suppliers of cryogenic equipment and systems. We offer our customers world class reliability, quality and safety.

Nikkiso Applied Technologies, a business unit of Nikkiso Clean Energy and Industrial Gas, is one of the world’s foremost suppliers of cryogenic equipment and systems. We offer our customers world class reliability, quality and safety.

As a strategic member of the Application Engineering Team, reporting to the Director, Applications Engineering, the individual entrusted with holding this position will be responsible for the regional application engineering team for the Nikkiso Applied Technologies Business Unit. The Regional Manager, Application Engineering will be responsible for overseeing all Application Engineering duties within the Region for Standardized and Configurable products for the Business Unit.

This includes implementing and managing processes and procedures that support our sales process; templates for standard and configurable products, processes for sizing and costing equipment, proposal generation, customer interactions (qualifying proposals, clarifying scopes and needs, and closing sales), with some oversight on production management of products through Manufacturing Centers. Processes and Procedures will be localized to local market needs, to be determined by the Director, Application Engineering.

This role will need to develop and manage a team of Application Engineers in the region, in alignment with our overall Nikkiso Applied Technologies structure. The annual bookings target will be determined for the Region each year by the Executive Team, which will be the largest form of performance measurement. As a direct report of the Director, Applications Engineering, the individual in this position is also responsible for creating a culture of success by supporting ongoing business goals for reaching sales targets / milestones and managing a team of professionals while consistently delivering customer service excellence at every level of interaction internally and externally.

$99,000 - $140,000

Essential Functions and Responsibilities

• Processes and Procedures:
  Implement processes, procedures, and templates for sizing, costing, and proposal generation for standard and configurable products
• Including 1 sheet review document for fast approvals per the Authority Levels provided by the Executive Team
• Including templates for proposals
• Including standardized Sales Order Writeups for the products within the region
• Staffing:
  Hire and develop Application Engineering staff in non-management roles. Including having financial and functional justification for staffing levels in the
• Workload Management:
  Establish localized KPI’s and metrics for all regions for the Application Engineering team. To include but not be limited to the following:
• Amount (in local currency or USD) quoted per month
• Quotes per month
• Capture Amount
• Capture Percent
• Time to quote
• Time to call after support request is open
• Time to follow up on quote
• Etc…
• Activity Reporting:
  Prepare regional performance and high level details information for Director, Application Engineering. To include:
• Weekly Activity
• Monthly Summary and Results
• Quarterly Results
• Customer Satisfaction:
  Manage to a closed-loop customer satisfaction process for the Application Engineering This includes internal and external customers; i.e.: within Nikkiso includes Business Line Managers, Sales Managers, General Managers, etc…, outside of Nikkiso includes Purchasing Departments, Engineering Departments, Expeditors/Estimators, etc…
• Strategies:
  Execute Application Engineering strategies that drive bookings performance and growth in the region.
• Key Customer Relationships:
  Support Key Customer Relationships in line with Sales Approach in Region.
• In Region Presence:
  Travel within region, and occasionally out of region for in-person customer support, training of employees, and relationship building.

• Regional Bookings Growth:
  Year-over-year increase in bookings for Standard and…