Sales Operations Manager

Job Summary

The Sales Operations Manager (SOM) is responsible for the day‑to‑day optimization of the sales processes and systems that support our Go‑To‑Market (GTM) engine. The role focuses on tactical ownership of our sales enablement technology (Gong), driving efficiencies within SFDC, and delivering clean, actionable data to increase sales productivity. Reporting to the Director of Revenue Operations, the SOM acts as the bridge between sales leadership, frontline reps, and non‑GTM stakeholders.

This position ensures that Salesforce and Gong are fully leveraged to meet business objectives.

This entry‑level SOM role may be a fit for experienced Sales Operations Analysts looking to grow into a manager position, early SOMs from a smaller organization, or GTM generalists seeking a specialty in Sales Ops.

This role is not a SFDC admin. Its focus on Salesforce is more about improving ergonomics, data quality, reporting, and dashboards rather than building SFDC automation.

• System Administration & Support: serve as the primary support/owner for Prosites’ Gong instance, including user adoption, auditing, flow ideation/creation, and reporting.
• Data & Reporting: own sales reporting within Power
  
  BI, SFDC, and Excel; create and/or maintain dashboards that track sales KPIs.
• Sales Enablement Support: partner with sales leadership to ensure the team is effectively using Gong and Salesforce for pipeline creation and management; provide training and “how‑to” support for new hires and current staff.
• Drive Process Discipline: refine lead routing, territory management, and forecasting processes to ensure the organization meets revenue targets.
• Process Improvement: identify customer journey bottlenecks and partner with stakeholders to champion and implement process improvements.
• Data Integrity: drive continuous improvements in data cleanliness within Salesforce by performing regular audits and enrichment.
• Documentation: create and maintain clear, internal “playbooks” for all sales tech stack systems and operational processes.
• Tech Stack Optimization: assist in the evaluation and implementation of new sales tools to ensure they integrate seamlessly with our current stack.

• 2‑4 years’ experience in Sales Operations, Rev Ops, or Sales Analyst roles (or similar).
• 1+ years’ experience with Gong (reporting, analysis, flow creation).
• 1+ years’ experience with Power
  
  BI (building dashboards, setting up data connections).
• Advanced Excel (Power Query, LET(), nested formulas, basic data modeling) knowledge required.
• High proficiency in Salesforce (advanced power‑user status).
• Strong technical aptitude and ability to learn new software quickly.
• Effective communication—translate complex technical issues into simple, actionable instructions.
• Self‑starter attitude: work independently on projects with clear direction, focusing on deadlines and quality.

• Bachelor’s degree in any business or STEM field.
• Familiarity with sales compensation tracking and territory management.
• 1+ years using Python & SQL for data analysis.
• Experience in a B2B SaaS environment.

• Prolonged periods of seating.
• Frequent use of electronics, including computers and/or smart devices.
• May be requested to work overtime and weekends if necessary.
• Must be able to lift at least 20 pounds.