HVAC Install Manager

About the Role: As the HVAC Installation Manager, you will play a crucial role in overseeing our installation operations, managing a team of skilled technicians, and ensuring the successful completion of HVAC installation projects & associated permits.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page:
  We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results – You deliver for us, we deliver for you
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

Key Responsibilities:

• Lead and manage a team of HVAC installers, providing guidance, training, and support to ensure exceptional performance and customer satisfaction.
• Set expectations for each installation, including safety and code requirements.
• Coordinate with installation technicians, installation coordinators, permitting department, warehouse/inventory manager, fabrication, and sales manager to complete jobs on time and within budget.
• Review and sign off all materials are staged properly each afternoon for the next morning including that all materials and equipment match each order.
• Follow installation preparation checklist to ensure next day staging and preparations are completed.
• Conduct ad-hoc coaching sessions to enhance the skills and knowledge of installation technicians, ensuring high-quality installations.
• Monitor the performance of installation technicians, providing feedback and guidance for improvement.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings, and one-on-one interactions.
• Establish and maintain customer rapport to ensure the highest levels of satisfaction ensuring customers complete a post-install review online.
• Resolve customer complaints quickly and favorably, following the company's established procedures.
• Analyze and control job expenses to meet budgetary requirements ensuring appropriate gross profit is achieved.
• Provide technical support for both HVAC service and install departments as needed.
• Rotate as manager on-call coverage for HVAC department as needed.
• Run installation and warranty recalls only when installation crews are unavailable due to revenue scheduled jobs.
• Work closely with the install coordinator to coordinate, communicate, and complete all billing for sub-contracted work and ensure customers register HVAC systems for warranty purposes.
• Perform site visits to all installations taking place each day and complete remote (virtual) visits where needed to ensure all installs are inspected each day.
• Identify missing opportunities from sales team during installation process for post-sale membership, extended warranties, accessory add-ons, etc. Present opportunities to the customer before leaving the home to ensure opportunity is recaptured.
• Inspect and track all HVAC install trucks and equipment to ensure the team and its fleet are in a clean and operational state.
• Manage weekend & after hours installations including the rotating on-call installation crew scheduling.

Qualifications:

• Proven track record in HVAC installation.
• At least 5 years of supervisory experience.
• Proficiency in computer applications and HVAC software.
• Excellent presentation skills, able to convey confident and decisive messages.
• Strong multitasking abilities, enjoying working in the field with diverse teams on varied projects.
• Exceptional organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
• Valid driver's license and a clean driving record.

Interpersonal

Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both…