Case Manager; Homeless Outreach

• Base Pay $23.00 - $29.00 / Hour
• Employee Type FT Non-Exempt

Position Overview Case Managers (CMs) provide housing-focused case management and supportive services to individuals and families experiencing homelessness, primarily through street outreach. They meet clients where they are, supporting them in achieving goals and developing long-term housing plans. CMs connect clients to essential resources, such as medical and mental health care, counseling, and permanent housing. Working in partnership with nonprofits, government entities, law enforcement, and healthcare providers, CMs ensure clients receive coordinated care to obtain and maintain permanent housing as quickly as possible.

Client Needs Assessment

• Meet with clients over multiple interactions to help them prioritize and obtain the housing and supportive services available to them, with the patience and understanding that it takes an average of 8-10 contact attempts before a client begins to trust the CM and voluntarily engage in case management services.

• Help clients find and access housing programs
• Complete housing applications
• Create and execute a long-term housing plan

• Screen clients for eligibility and provide referrals to appropriate services

• Call, email, provide verification of homelessness, or offer other communication to partner agencies to help clients access resources
• Offer to accompany clients to appointments if the client has difficulty navigating services or representing their needs
• Develop and maintain positive professional relationships with various stakeholders to help clients achieve their goals and maintain City Net’s positive reputation in the community.

• Thoroughly, accurately, consistently, and timely gather and document various types of data…
  • To better understand client needs o To accurately assess client eligibility for community resources-to share with funders and stakeholders to improve the county’s service landscape
  • To enter into the Homeless Management Information System (HMIS) and the county’s Coordinated Entry System (CES)
• Follow all Coordinated Entry System protocols and organizational procedures

• Consistently meet all assigned productivity and outcome goals
• In all activities, comply with all contracts, funder requirements, and City Net procedures and policies
• Meet or exceed all goals and requirements established for this position

• Must be eligible to drive a company vehicle to transport clients. For insurance purposes, drivers need to be at least 21 years old, must have a valid driver’s license, and be approved to drive a City Net vehicle by our insurance company.
• Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
• Empathetic, self‑motivated, flexible, dynamic
• Experience cultivating and maintaining productive, professional relationships with various stakeholders required
• Understanding of the importance of quality and timely data collection and reporting
• Excellent professional boundaries
• Professional verbal and written communication skills
• Strong interpersonal, analytical, and time management skills
• Effective and professional networking and relationship management skills
• Ability to work independently and as part of a team
• Proficiency in PCs and Microsoft Office Suite
• Ability to accomplish goals and produce valuable results with minimal supervision
• Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals
• Ability to work well with people from diverse backgrounds with varying degrees of experience
• This position may involve variable scheduling including early mornings, late evenings, and weekends.
• Frequently moves about inside the office, in the field (both indoors and outdoors), or at meetings/events to access people, file cabinets, office machinery, etc.
• Must be able to move oneself quickly in certain urgent/emergent situations ( e.g. to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed)

• Spanish…