Personal Banker

Position Overview

As a Personal Banker within PNC's Retail Banking organization, you will be based in Murrysville, PA at the Murrysville branch. PNC values an inclusive workplace culture where employees feel respected, valued and have the opportunity to contribute to the company’s success.

PNC is an in‑office company that fosters a collaborative and supportive culture. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Drive proactive sales conversations via outbound calling, service to sales, teller interactions, appointment setting and lobby engagement, getting clients to explore PNC solutions.
• Create customer loyalty and grow the customer’s share of wallet through differentiated experiences.
• Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Participate in daily branch operations, ensuring they are completed efficiently and accurately.

• Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction.
• Managing Risk – Assess and manage all risks associated with business objectives and activities, supporting PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities in a Personal Banker role.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Roles at this level typically require an associate’s degree or equivalent, with at least 3+ years of experience relevant to banking products or customer service. In lieu of a degree, a combination of education, job‑specific certifications, and experience (including military service) may be considered.

No degree required.

No required certifications.

Applicants will be subject to background checks required by Consumer Financial Protection Bureau regulations.

PNC offers medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with match, pension, stock purchase plans, dependent care reimbursement, and educational assistance, among other benefits. Paid time off includes paid holidays, occasional absence days, vacation days, and maternity/parental leave.

If an accommodation is required to participate in the application process, contact  or call . All information is kept confidential and used only as needed for reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the FDIA and, for any registered role, the SAFE Act and FINRA requirements.

Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose your personal information in hiring practices.