Supervisor, US Factory Service

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

This position is responsible for supervising the day to day activities of the Repair Department at the Murrysville Plant to meet customer expectations. This includes supervising the repair technicians responsible for troubleshooting and repairing all North American manufactured MSA products. It also includes leading the customer relations coordinators who are responsible for some planning activities of the group, and who act as liaisons with the customer.

Plans and communicates work schedules. Assigns, directs and assists associates as needed.

• Provides necessary information concerning repair backlog and delivery requirements.
• Monitors performance daily to determine performance to plan.
• Responds to material shortages, machine or equipment problems, and causes for delay.

Monitors and responsible for key performance metrics such as Quality, Productivity, Quality, Attendance, Safety, Budget Performance, and Delivery.

• Develops internal tracking systems as needed.
• Works with support staff to address data reports they generate.
• Maintains and promotes a safe work environment and conducts monthly safety meetings.
• Maintains equipment and work areas. Monitors good housekeeping; eliminates hazards.
• Regularly tracks operating performance against the department budget.
• Prepares reports as necessary.

Leads and manages the department.

• Maintains control of material and labor for service
• Makes employment decisions involving, but not limited to: interviews, recruiting, promotions, transfers, training, and disciplinary actions.
• Maintains discipline, morale, and good employee relations

Communication

• Daily interactions with associates
• Staff meetings
• Provides performance information to the Service Manager
• Communicates with the customer and/or customer service to provide resolution to customer issues

People Development

• Looks for training opportunities for staff to grow beyond day to day assignments.
• Looks for cross-training opportunities for the department staff.

Experience (Required):

• Up to 2 years’ supervisory experience or team leader experience in a service organization.

Experience (Preferred):

• 2+ years’ experience in a supervisory role, preferably in a service organization.
• 5+ years’ experience providing repair services for industrial instrumentation

Education (Required):

• Associates degree in a business or technical related field

Education (Preferred):

• BS degree in a business or technical related field