Call Center Representative
Listed on 2026-03-05
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Sales
Sales Representative, Customer Success Mgr./ CSM
Call Center Representative
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Location: Murrysville, PA (In-Person – Call Center)
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Employment Type: Full-Time
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Pay: $17–$18 per hour + Weekly Bonuses (up to $300+)
Mt. Pleasant Window & Remodeling Co. is one of Western Pennsylvania’s most respected and award-winning home improvement companies. With over 50 years in business, an A+ BBB rating, and community partnerships such as Habitat for Humanity, we’ve built a reputation rooted in trust, quality craftsmanship, and customer satisfaction.
We are growing and looking for motivated individuals to join our Murrysville Call Center team.
As a Call Center Representative
, you will connect with potential customers to introduce our products and services, generate qualified leads, and support our sales team. This is a high-energy role ideal for someone who thrives in a fast-paced environment, enjoys talking with people, and is motivated by performance-based bonuses.
If you are confident, resilient, and goal-driven, we want to hear from you!
Key Responsibilities- Conduct outbound calls to prospective customers
- Introduce and promote company products and services
- Qualify leads and gather relevant customer information
- Meet or exceed daily, weekly, and monthly performance metrics
- Accurately document customer interactions in CRM systems
- Handle objections professionally and provide appropriate solutions
- Maintain a positive attitude while managing rejection and high call volumes
- Follow a structured script to ensure consistency and effectiveness
- Proven experience in call center, telemarketing, or sales roles preferred
- Track record of meeting or exceeding performance goals
- Excellent verbal communication and interpersonal skills
- Strong persuasion and negotiation abilities
- Comfortable handling rejection while staying motivated
- Proficiency with CRM systems
- Highly organized with strong attention to detail
- Ability to work independently and within a team environment
- High school diploma or equivalent (sales or marketing education is a plus)
- Work for a trusted, award-winning company
- Supportive team environment
- Clear bonus structure with strong earning potential
- Opportunity for career growth within a 50+ year family-owned business
- Full benefits: medical, dental, vision, 401K-matching, paid time off
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