Operations & Scheduling Executive - Pillars
Job Description & How to Apply Below
Operations & Scheduling Executive - Pillars
Muscat, Sultanate of Oman | Posted on 03/11/2026
- Work Experience 3–5 years’ experience in operations, scheduling, or service coordination roles
- Industry Sports and Physical Recreation
- City Muscat
- Country Sultanate of Oman
Role Overview
Seeking an organized and proactive Operations & Scheduling Executive to manage the academy’s daily operational workflow.
This role requires strong multi-tasking skills, to ensure schedules run smoothly, enquiries are handled efficiently, and operational systems remain accurate and well-coordinated. Multi-tasking, excellent communication & writing skills are a must. Ability to handling multiple issues at the same time is key.
Core Operational Pillars of the Role
The Operations & Scheduling Executive supports the academy across five core operational areas:
- Waitlists & cancellations, & Makeup sessions
- CRM pipeline & records, Player profiling
- Assessment & Trials
- Parent, player communication and messaging
- Attendance tracking & billing recording
- Schedule adjustments & conflicts
- First Class Retention
- Platform integrations & systems
- Process workflows documentation & improvements
- Workflow alignments
- Messaging templates
- Data flow discipline
Our Criteria
- Highly organized and detail-oriented, multi-tasking
- Professional, positive & cheerful in client interactions
- Comfortable working with digital platforms and operational systems
- Process-driven with strong follow-up discipline
- Calm and solution-oriented during busy operational periods
Experience & Skills
- 3–5 years’ experience in operations, scheduling, or service coordination roles
- Experience in sports academies, education centers, clinics, or service businesses
- Experience using CRM or booking systems is highly desirable
- Strong proficiency in Microsoft Office tools, particularly Excel
- Excellent written and spoken English communication skills
- Strong customer interface and service
- Flexible working hours aligned with academy training schedules
- Availability during peak training hours
- Weekend availability during tournaments or high-demand periods when required
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