Director of Spa & Wellness

Overview

Mandarin Oriental Muscat is looking for a Director of Spa & Wellness to join our Spa & Wellness team.

Are you a master of craft?

Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Finance

• Responsible for the development of the Spa, fitness and Kids Club yearly budget.
• Responsible for re-forecasting of the budget as and when is necessary.
• Responsible for the financial performance of the spa and related departments.
• Responsible for the compilation of the Spa monthly profit and loss account and statistics.
• Review daily revenue updates on Spa revenue produced by Datavision daily and discuss with Hotel Manager during the weekly meetings.
• Establish strategies for achieving the targets.
• Regular review of therapist schedules, therapists and treatment room utilization in order to maximize yield potential of the Spa.
• Setting achievable goals for spa colleagues, to include both treatment and retail goals.
• Plan yearly Capex necessarily.
• Working closely with Director of Finance at all times.
• Support the Director of Finance in the hotel’s overall financial performance.
• Control aspect of operational supplies and labor in the Spa & Wellness.

Marketing

• Develop Spa marketing plan and its activities together with the Director of Marketing Communications and be responsible for the execution of the plan.
• Responsible for the development of marketing strategies for the Spa & Wellness department.
• Develop the yearly event calendar with the Director of Marketing Communications.
• Working closely with the Director of Marketing Communications and the Public Relations Manager.
• Ensure regular market research/studies are being conducted to understand the market trends within Qatar and internationally.
• Liaison with other Spa Directors in the group to develop attractive group promotions.
• Attend sales calls as and when is necessary.
• Development of marketing strategies for the female and male hair and beauty salons, and Spa and Fitness.

Human Resources

• Perform annual performance reviews, encouraging and coaching the development of all the colleagues in the Spa & Wellness division.
• Oversee the recruitment, induction, training development, appraisal and discipline of all spa & wellness colleagues.
• Enforce a clear understanding of colleagues’ rules is in accordance with the MOHG Human Resources Policies.
• Will be responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in the Human Resources policy & procedure guide.
• Interview prospective candidates for various positions in the Spa & Wellness by following strict guidelines and criteria set up by Human Resource.
• Development of Human Resource strategy for recruitment and selection of colleagues.
• Career development programs for colleagues.
• Appropriate compensation and benefit packages for colleagues.
• Labor cost management.
• Community and sustainable programs.

Training

• Signoff on all…