Sr. Officer - Operational Excellence

Job Purpose:

The Sr. Officer – Operational Excellence analyzes, redesigns, and improves business processes across the Bank to enhance operational efficiency, customer experience, and cost optimization.

He/ She applies structured process improvement methodologies and supports transformation initiatives to ensure processes align with business objectives and regulatory requirements.

The Sr. Officer – Operational Excellence strengthens process discipline, standardization, and continuous improvement across banking operations.

• Supports the development and execution of Operational Excellence and process improvement initiatives across the Bank.
• Applies continuous improvement methodologies, including Lean, Six Sigma, Kaizen, and BPM, to enhance efficiency, quality, and service delivery.
• Facilitates process mapping, value stream mapping, root-cause analysis, and waste elimination exercises.
• Analyzes data, performance metrics, and stakeholder inputs to identify process improvement opportunities.
• Supports cross-functional improvement projects and enterprise transformation initiatives.
• Assists in redesigning and optimizing end-to-end processes across departments.
• Supports change impact assessments, readiness evaluations, and stakeholder analysis for improvement initiatives.
• Assists in developing and executing communication and training plans to support change adoption.
• Supports benefits realization tracking and post-implementation reviews.
• Develops and documents standard operating procedures for banking operations in a clear and structured manner.
• Reviews and updates existing SOPs to reflect regulatory, policy, and process changes.
• Collaborates with department heads and subject matter experts to ensure SOPs reflect best practices and compliance requirements.
• Ensures process documentation aligns with regulatory standards, internal controls, and audit expectations.

• Bachelor’s degree in Operations Management, Business Administration or a related discipline.
• A professional certification in process improvement, operational excellence, or quality management (e.g., Lean Six Sigma, CBOS Operational Excellence Professional Certificate, etc.) is highly desired.
• A minimum of 2 years of experience in process re-engineering or operational excellence roles, preferably within the banking or financial services sector.
• Demonstrated experience in developing, reviewing, and managing procedures and SOPs.
• Strong knowledge of process improvement methodologies such as Lean, Six Sigma, and BPM.
• Solid understanding of regulatory requirements and compliance standards within the banking industry.
• Proficiency in process mapping, analysis, and documentation tools.

** Applications will be accepted until 15-Feb-2025 at 2:00 P.M

** Submissions received after this date and time will not be considered **