Customer Service Executive - Supply Chain

At Arla, we do so much more than make some of the world’s favourite dairy products. We make healthy taste delicious, mornings worth getting up for, and family dinners unforgettable. Puck®, Lurpak®, The Three Cows®, Starbucks®, and Castello® – names like these make us a vital, natural part of modern life in over 100 countries around the world. There are 1,200 employees in the Middle East and Africa and 19,000 global employees at the heart of our business.

Every single one of us plays an important role and together we build on our 10bn Euros turnover and establish our position as one of the largest dairy companies in the world.

As our new Customer Service Executive – Supply Chain, you’ll be part of a team… where we Know the business, Flow with precision, and Grow together. You will work closely with highly dedicated colleagues in a market where a growth mindset, agility, and being frontline‑obsessed are part of everyday work.

• Manage and oversee daily order processing across Oman E2E, ensuring smooth delivery flow
• Coordinate with Sales, Supply Planning, Demand Planning, Customer Service‑Logistics, 3PL, Accounts and Category Development
• Ensure 100% delivery fulfillment (On Time In Full – OTIF)
• Utilize system skills in SAP S4
  
  HANA, Sales Force Automation, and Excel to track and analyze logistics data, generate reports, and provide valuable insights to support decision‑making
• Leverage Power BI and SAP BW Reporting tools to create and present comprehensive reports on logistics performance, identifying areas for improvement
• Demonstrate proficiency in Sales Force Automation (SFA) to enhance logistics processes and drive operational efficiency
• Take ownership of delivery performance, closely monitoring key metrics and proactively addressing any deviations or issues
• Prepare and submit daily and weekly reports on logistics activities, providing accurate and up‑to‑date information to stakeholders
• Play an active role in waste control initiatives, coordinating efforts with the relevant teams to minimize waste and optimize resource utilization
• Coordinate with customs clearance teams to ensure timely processing of shipments
• Strong interest in AI‑driven digital working methods and continuous improvement

• Bachelor’s degree in a relevant field (IT, Supply Chain, Economics)
• You are detail‑oriented, thrive under pressure and deadlines, and can manage multiple tasks simultaneously
• You are a self‑starter, a team player, and possess a passionate, outgoing personality with excellent networking skills
• You are structured and have a proven track record of working effectively with stakeholders at multiple levels
• Strong presentation and communication skills

At Arla, we are committed to professional development and promoting from within. You will join a positive, collaborative culture and a market leader with household‑favorite brands, contributing to sustainable practices that benefit our customers, farmers, and the planet.

If you want to be part of a dynamic team and help shape the future of dairy, seize this exciting opportunity! Closing date for this position will be Thursday 19th February 2026.

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.