Soft Services Lead

Muscat, Sultanate of Oman | Posted on 08/06/2025

Responsible for managing soft service operations such as housekeeping, waste management, landscaping, pest control, concierge/front office, and security. Leads a team of supervisors andfrontline staff to ensure services are delivered to the highest standards.

Supports business development efforts by participating in site visits,preparing soft service input for proposals, and contributing to cost estimationand operational planning.

• 3-year Diploma / Graduate in Hotel Management, Facility Management, or Business Administration is a must. 8 yearsof experience in soft services or hospitality operations within OMAN FM,residential, commercial, or healthcare sectors.
• BICSc Certification (British Institute of Cleaning Science) is mandatory.
• Trainthe Trainer (TTT) Certification is preferred
• Familiarity with soft service KPls,service audits, and vendor performance management. title in subject line)
• Awareness of ISO 14001, ISO 41001, and customer service quality standards is desirable.
• OMAN , Gulf Light Vehicle Driving License is mandatory.
• Strong leadership and staff development skills, including hands-on training delivery.
• Experience with cleaning schedules,equipment handling, pest control, and security coordination.
• Communication skills in English (Oraland Written); other languages are an advantage.
• Proficient in preparing SOPs, cleaningaudits, incident reports, and CAFM-based service requests.
• Must support business development by:
• Conducting soft service assessments during site visits.
• Providing inputs for proposaldocumentation.
• Assisting with resource planning andcost estimation for new projects.