Associate Continuous Improvement

Job Purpose

To support the implementation of Continuous Improvement (CI) and Lean initiatives across OIA by facilitating improvement projects, promoting Lean methodologies, assisting in capability‑building activities and contributing to the development of a culture of operational excellence. The role supports departments in identifying opportunities for improvement and applying structured problem‑solving approaches to enhance efficiency and effectiveness.

• Support the implementation of Lean Culture and Continuous Improvement initiatives across OIA.
• Assist departments in applying CI principles to improve operational performance and service delivery.
• Contribute to the achievement of organizational improvement objectives through structured improvement activities.
• Participate in Continuous Improvement projects and support project teams in delivering improvement outcomes.
• Assist in identifying process inefficiencies and improvement opportunities using Lean tools and methodologies.
• Provide analytical and administrative support for CI initiatives across business units.
• Support process mapping, process reviews, and improvement workshops using Lean techniques.
• Assist departments in developing and maintaining visual management tools, dashboards, and performance tracking mechanisms.
• Collect, analyze, and report performance data to support continuous improvement efforts.
• Apply Lean Six Sigma and Continuous Improvement methodologies in day‑to‑day improvement activities.
• Support the documentation, standardization, and deployment of CI tools, templates, and best practices.
• Contribute to maintaining CI standards and ensuring consistency in improvement approaches across OIA.
• Support the delivery of CI awareness sessions, workshops, and training programs.
• Assist employees participating in improvement projects and Lean initiatives.
• Continuously develop knowledge and skills in Lean, Six Sigma, and Continuous Improvement methodologies.
• Collaborate with departments and project teams to support the successful delivery of improvement initiatives.
• Promote knowledge sharing and best practice exchange across the organization.
• Build effective working relationships with stakeholders to facilitate improvement activities.
• Prepare progress reports, presentations, and improvement project documentation.
• Maintain records of CI projects, benefits realization, lessons learned, and improvement opportunities.
• Support the monitoring and reporting of CI performance indicators and achievements.

• Bachelor s degree in Engineering, Operations, Business, or related fields.
• Lean Six Sigma Black Belt certification or equivalent.
• 6 8 years of experience in Continuous Improvement, Process Improvement, Performance Management, Operations Excellence, Project Management, or related fields.
• Experience supporting improvement projects, process reviews, or operational excellence initiatives.
• Exposure to Lean, Six Sigma, business process improvement, or project management methodologies is desirable.
• Experience in data analysis, reporting, and performance monitoring is preferred.