Assistant Manager Workforce Operations

Role Summary

Leads end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment quality, and Shopper Cost (CPO) efficiency. Drives day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with all the key stakeholders. Builds scalable processes and high-performing teams to sustain a data-driven, continuously improving operations culture.

• Own operational performance across the Local Shops ecosystem
• Lead the day-to-day execution of the ground Operations.
• Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.
• Own Shopper Cost (CPO) efficiency & workforce optimization
• Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.
• Lead assortment availability & parity
• Oversee end-to-end assortment governance including:
• Accurate assortment scanning and new SKU onboarding
• Promo and price parity across platforms
• SFTP data accuracy and stock feeds reliability
• Efficient manual stock update processes by ground teams
• Drive initiatives to achieve and sustain high availability and assortment quality.
• Drive vendor operational performance & compliance
• Ensure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience.
• Optimize store fulfillment & preparation efficiency
• Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.
• Own cross-functional alignment with Logistics & Commercial teams
• Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure:
• Logistics models and prep-time strategies are optimized
• Vendor Monitoring Rules are properly configured
• Operational risks are proactively mitigated before impacting performance or growth
• Lead operational planning, launches & risk management
• Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.
• Build scalable processes & develop high-performing teams
• Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.

• Operational & Analytical Excellence
  - Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.
• Leadership & Stakeholder Management
  - Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively.
• Planning, Prioritization & Execution
  - Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments.
• Technical & Data Tools Proficiency
  - Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems.
• Ownership & Communication Skills
  - Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.