Sr. Credit & Collection Officer

Sr. Credit & Collection Officer

Job Purpose: We are seeking a proactive and detail-oriented Credit & Collection Officer to manage customer collections, invoice submissions, payment follow-ups, and reconciliation processes. The ideal candidate will be responsible for ensuring timely collections, maintaining accurate financial records, and coordinating with internal and external stakeholders to support smooth receivable operations.

Key Responsibilities:

• Achieve assigned monthly collection targets by coordinating with internal departments and customers to ensure timely payment collection.
• Ensure all invoices are submitted to customers within 48 hours and maintain proper records of signed invoice acknowledgements.
• Collect payment advice for all received payments, including cheque, online transfers, ministry payments, and private customer payments.
• Obtain outstanding balance confirmation letters from customers twice a year to support accurate reconciliation of accounts.
• Ensure collected payments are accurately adjusted in the system according to customer payment advice and coordinate with relevant stakeholders when required.
• Attend weekly and fortnightly collection meetings and follow up on all agreed action points related to customer accounts.
• Report collection challenges, delays, and operational issues while following the company’s escalation procedures to ensure timely resolution.
• Support automation and digitalization initiatives by maintaining proper electronic records and improving existing collection processes.
• Coordinate with internal teams and customers to proactively identify and resolve issues that may delay collections.
• Maintain accurate records and ensure compliance with company procedures related to collections and receivables management.

Job Requirements:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Minimum 10 years of experience in credit & collections, accounts receivable in automotive industry.
• Strong communication and negotiation skills.
• Good knowledge of invoicing and payment reconciliation processes.