Team Leader - Card Issuance

Purpose and Summary

• To Lead, Monitor and Guide the Card Issuance Section to ensure smooth functioning of the section.
• Responsible of issuance of Debit and Credit Cards and stock management.

• Oversee the Card Issuance section and ensure all activities are being carried out systematically.
• Responsible for acknowledging the recipient of the credit card application received from branches and call center.
• Perform secondary card application review for customer’s details (customer name, account number, etc.) and provide the approval for issuance of physical card in a timely manner.
• Liaise with ITD, AFS, branches, Department, Section and call center to ensure all card issuance related issues and queries are resolved in a timely manner.
• Coordinate with the external vendors/Card suppliers regarding the supply of physical bank cards,
• Ensure regular meetings are held with the team to address their concerns and challenges faced into the unit
• Ensure you coordinate with HR to catch up on the latest training so the team can attend.
• Ensure all new processes are updated in Card Operations SOP
• Ensure availability of sufficient stock of cards in the bank custody as and when required.
• Ensure Credit Card payment run on time and balances are match.
• Ensure Credit card & debit cards renewal attended in advance.
• Maintain Card related monthly MIS and quarterly CBO Report are submitted on a timely.
• Responsible for reviewing and approving in case of any modification request in the card issued for existing customers in a timely manner.
• Ensuring that the card statements (upon request) are issued to customers within the Turnover time (TAT). Also, Corporate Credit Card Staff Statement sent timely.
• Ensure all activities are carried out according to bank’s policies, procedures, and standards.
• Lead, Monitor the performance and development of Card Issuance section team.
• Participate in other related initiatives and projects as assigned or other duties as assigned by management.

• Degree in Business or equivalent.

• Leadership skills.
• Effective Communication skills.
• Customer Relationship skills.
• Coordination skills.
• Negotiation skills.
• Team Management skills.
• Result Orientation skills.
• Interpersonal skills.
• Attention to details.
• Ms. Office Product’s knowledge.
• Arabic and English language.

• 5 to 8 Years of relevant experience.

• Strong understanding of bank’s policies, procedures, and standards.
• Strong Understanding of Cards operations and systems.