Guest Service Executive - Spa - Bay

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. The brand is renowned worldwide for its beachfront resorts, city hotels, and exclusive residences, with notable properties including Jumeirah Burj Al Arab, Jumeirah Olhahali Island, Jumeirah Capri Palace, and Jumeirah Carlton Tower.

The company is dedicated to warm and generous service and crafting distinctive experiences that bring joy to guests from around the world.

Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat’s natural beauty, where mountains meet the sea at the resort’s edge. The resort offers ocean-facing rooms and suites, summerhouses and villas with private plunge pools and direct beach access. Guests can enjoy Jumeirah’s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.

An exciting opportunity has arisen for a Guest Service Executive - Spa to join Jumeirah Muscat Bay
.

• Greet and escort guests to spa locations, ensure treatment rooms are clean and prepared, handle guest enquiries, recommend amenities, and support daily operations as required.
• Anticipate guest needs, including special requirements, and deliver appropriate services, products, or information to enhance the overall guest experience.
• Identify and address guest concerns or dissatisfaction promptly, resolving issues within the scope of responsibility and escalating to management when necessary.
• Maintain cleanliness, organization, and operational readiness of the reception desk, treatment areas, and service stations in line with established service standards.
• Prepare and set service trays, tables, and amenities, and serve and clear food and beverages efficiently in accordance with SOPs and service expectations.
• Uphold Jumeirah grooming, hygiene, health & safety, HACCP, and business conduct standards, ensuring punctuality, professionalism, and compliance at all times.

The ideal candidate for this position will have the following experience and qualifications:

• High School Diploma or equivalent is essential; a Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field is desirable.
• Minimum of 2–3 years’ experience in the international luxury hospitality industry, preferably in a similar guest-facing role within a multicultural environment.
• Strong knowledge of guest services and guest relations, including food service, food safety, hygiene standards, and service excellence.
• Proficiency in Microsoft Office programs and fluent English communication skills (spoken and written).
• Demonstrated strong communication and interpersonal skills, excellent customer service orientation, high standards of personal presentation and hygiene, and a strong commitment to guest privacy and confidentiality.

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive health care and insurance benefits
• Locally competitive salary and incentive structure
• Locally relevant benefits as determined by the property

Primary

Location:

Oman – Muscat

Job: Jumeirah Job Group

Organization: Jumeirah Muscat Bay [JMBH]

Job Posting: Jan 11, 2026, 1:22:59 PM