Front Desk Agent ( Omani - Female Job Muscat area,Oman,Hospitality / Hotel / Catering

Position: Front Desk Agent ( Omani - Female )

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BE LIMITLESS"

Job Description

Specific

Duties and Responsibilities:

Ensure to provide prompt, courteous and efficient service to all guest, so as to achieve a high level of costumer satisfaction through personalized service from arrival till departure

Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed

Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests

Maintains an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to supply information respond to guest queries

Maintains an awareness of rate levels to be sold on a daily basis and the occupancy levels

Accurately administers Front Desk cashiering standards and comply with all laid down systems, policies and procedures

Receives payments as per established standards adhering to the company credit policy
Provides currency exchange, process miscellaneous charges and posts charges
Ensures that bills are on shift are checked and closed correctly before balancing accounts of days business at end of shift according to company standard and policy

Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate postings of all incidental charges

Maintains awareness of guest profile through Opera PMS guest history and updates those accordingly for future reference

Deals swiftly, efficiently and sensitively to guest complaints and follows through

Provides helpful, friendly and prompt personalized telephone service to all guests (external and internal)

Maintains an up to date knowledge of all Front Office equipment and how to use these

Actively elicits guest feedback and preferences, regarding hotel services and ensures action is initiated on the same to maximize guest satisfaction

To regularly check the reception is organized, operating with an efficient standard, while checklist are completed and forwarded to the supervisor

Adheres to all company and hotel rules & regulations at all times

2. General Responsibilities

Maintains effective communication with all other departments to ensure smooth service delivery

Shares knowledge and skills with other colleagues

Ensures that fellow colleagues follow safety rules and operating procedures

Is aware of all house rules and always conducts himself/herself in such a manner so as to encourage colleagues to do likewise

Maintains a favourable working relationship with all other hotel employees to foster and promote a cooperative and harmonious working climate

To demonstrate pride in the workplace and personal appearance at all times when representing the hotel, therefore identifying a high level of commitment

To promote efficiency, confidence, courtesy and an extremely high standard of social skills

Responsible to take ownership for personal development and to practise regular self assessment on own performance for career growth

Occasional Responsibilities

To report any equipment failures/problems and pass any maintenance requests to the Maintenance department
To assist the Front Office supervisory positions in any task outlined/detailed and comply with any reasonable request made by the management to the best of your ability
Attend behavioural and vocational training in own and related work areas, to enhance skills and develop multi-functionality
Attend regular On Job & Classroom Training on Front Office techniques and operating systems
Participate in any Training / Development schemes as recommended by…


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