Banquet Supervisor

Overview

Mandarin Oriental Muscat is looking for a Banquet Supervisor to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat is a chic urban resort that offers 150 guestrooms and suites, five restaurants and bars, a spa, and an outdoor swimming pool. The hotel features a ballroom with views of the Arabian Sea and a variety of banquet and meeting spaces for social and business events. An exclusive collection of 155 Residences combines the Group’s legendary service with world-class amenities and sea or mountain views.

• Display full knowledge of food and beverage and dining venue offering.
• Ensure colleagues start and finish shifts at the correct time.
• Assist in setting up tables for all meal periods.
• Assist colleagues in setting up service stations according to MEP standards.
• Be familiar with all billing procedures.
• To handle all banqueting area relevant equipment.
• Attend daily meetings.
• Attend all mandatory training sessions arranged by MO.
• Ensure correct quality, presentation and delivery of all dishes and drinks.
• Perform all administrative tasks designated to him/her by management.
• Supervise F&B service by directing and supporting subordinates.
• Ensure that the banqueting area is adequately staffed during the shift and notify a superior of any shortages.
• Identify and carry out any specific training and development needs among the team.
• Support the company’s philosophy and culture to ensure guest satisfaction and the achievement of the Mission Statement.
• Taking reservations accurately where necessary while keeping track of guest preferences.
• Greeting and seating guests according to MO standards.
• Presenting the menu correctly to each guest.
• Taking orders from all guests in line with event policy.
• Offering up-selling based on outlet policy.
• Serving food and beverages according to MO standards.
• Assist colleagues in clearing plates and maintaining the table during the meal.
• Presenting the bill and handling payment procedures.
• Ensure guest satisfaction at all times and proactively seek feedback.
• Handling special requests from guests and VIPs.
• Implement service recovery actions and follow up.
• MO has zero tolerance on all forms of harassment or discrimination; do not discriminate on any protected basis.
• Bidding guests farewell when leaving the venue.
• Anticipating guests’ needs by managing service flow and identifying potential bottlenecks.
• Ensure grooming and hygiene standards are maintained to project a professional image.
• Ensure the outlet environment is maintained to MO standards.
• Be aware of and comply with safe working practices as laid down under FLHSS, including hazard awareness.
• Be aware of and comply with local and relevant Food Hygiene Standards.
• Wear appropriate protective clothing as provided or recommended by the Hotel.
• Report defects in the building, plant or equipment according to hotel procedures.
• Ensure accidents to colleagues, guests or visitors are reported according to hotel procedures.
• Attend statutory fire training and adhere to fire, health & safety rules; be aware of Fire safety plans.
• Adhere to Safe & Sound procedures regarding Health & Safety and HACCP standards.
• Attend training as deemed appropriate by the Head of Department.
• Be responsible for Safe & Sound procedures followed by peers.
• Committed to improvement and knowledge of hospitality outside work.
• Knowledge of specific hospitality industry applications is desirable.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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