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Job Description & How to Apply Below
- Processes and confirms guest room reservations made by clients
- Knowledgeable about all promotions in the hotel rooms and facilities
- Follows procedures to process all room reservations, rates, confirmations and hotel facilities
- Maintains established filling system for all correspondence and collates reports as required
- Speaks with team members and guests using clear and professional language
- Ensures that reservation requests are answered accurately on a timely basis.
- Welcomes and acknowledges all guests according to the WH&R standards and policies
- Anticipates and addresses guests’ service needs
- Ideally a minimum of 1 to 2 years working as a reservation agent in a branded hotel
- Knowledge of Opera system
- Ideally Certificate or Diploma in a hospitality field or business administration.
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