Reservation Agent Job Muscat area,Oman,Hospitality / Hotel / Catering

Organization
- Alila Jabal Akhdar

SummaryJ ob S ummary

To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
To supervise, train & implement all safety policy & procedure as per laid down in the company emergency & continuity business plan
Promote the desired work culture around the core value of Alila Resort and the brand ethos
To sell and cross sell all resort facilities and service, such as participating actively in FIT marketing
To maintain good relations with local travel agents and other outside contacts
To have complete understanding of pricing strategy and sell accordingly
Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
To wear the correct uniform, name badges at all the times
To be apart in the building of an efficient team of employee by taking and active interest in their welfare, safety and development
To provide a courteous and professional service at all times
To provide the necessary skills to perform their duties with the maximum efficiency
To provide the correct standards and method of service are maintained as stated in the department’s operation manual
To provide a complete understanding of and adhere to the hotel’s employee rules and regulations
To provide a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety
To plan the weekly operation Roster with coordination of front office supervisor.
Ensure accuracy of reservation information in OPMS
Drive and collect all the guest information while creating the reservation.
Review daily arrival report to ensure accuracy of data updated in the system.
To ensure all the calls and guest inquires answered in timely manner.
Implement and drive the company, department standard and policies.
Train and coach the team member on Reserve and Opera system.
Coordinate with front office for any special request.
Balance room inventory.
Complete knowledge of World of Hyatt programs and benefits.
Knowledge on guest amenities program and process.

Technical Expertise

Sell Alila Jabal Akhdar products and services using up-selling and suggestive selling techniques
Promote the Hotel’s (and Alila Hotels generally) products and services
Maintain a high level of product and service knowledge of the Resort.
Opera and Reserve full operational Knowledge
Receive process and confirmed room reservation made by/for client over the phone, personally, letter, fax, email and internet.
Process amendment to reservation such as extensions, early arrival & departure and etc
Accept wait list reservations
Manage “no show” reservations by investigation and follow up by same day
Record special billing arrangements for groups and conventions.
Update guest special request and preference in trance and special fields.
Select and update correct profile on each reservation
Update correct VIP code on each profile and ensure correct amenities code attached in the systems.
Monitor reservation levels and inform Managers of current and future occupancy rates
Maintain knowledge of special rates/ offers/ promotions and train the teams.
Prepare reports as requested (pick up report, etc.)
Attend daily room controlling meeting.
Attends to inquires, complaints and request regarding reservation.
Ensure all reservation papers have been properly filed according to the established procedures
Familiar with job description, policies and procedures and able to perform the duty whenever needed.
Perform any other tasks been assigned by your supervisor & managers.

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