Bar Supervisor - Seasonal

Mandarin Oriental Muscat is looking for a Bar Supervisor to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

The Bar Supervisor is responsible for, but not limited to, supervising the service in the bar venue. To provide back up for the Assistant Restaurant Manager, take responsibility for supervising and coordinating the daily bar activities and maintaining the highest standard of service established by the hotel.

• Display full knowledge of food and beverage and dining venue offering.
• Ensure colleagues start and finish shifts at the correct time.
• Assist in setting up bar for all meal periods.
• Assist colleagues in setting up bar service stations according to MEP standards.
• Be familiar with all billing procedures.
• To handle all banqueting area relevant equipment.
• Attend daily meetings.
• Attend all mandatory training sessions arranged by MO.
• Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Act as a hotel ambassador always.
• To carry out any additional duties requested by management, related to hotel operational activities
• Follow the principle of the 5
  
  Ps ‘Proper Planning Prevents Poor Performance’ at all times.
• Ensure correct quality, presentation and delivery of all drinks.
• Perform all administrative tasks designated to him/her by management.
• Supervise F&B service by directing and supporting his/her subordinates.
• Ensure that the bar area is adequately staffed during his/her shift and to notify his/her superior of any shortages.
• Identify and carry out any specific training and development needs among the team.
• Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Taking reservations accurately where necessary while keeping track of guest’s preferences.
• Greeting and seating guests according to MO standards.
• Presenting the menu correctly to each guest.
• Offering suggested up-selling based on outlet policy.
• Serving beverages according to MO standards.
• Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.
• Presenting the bill and handle payment procedures.
• Ensure guest satisfaction at all times and proactively seek feedback.
• Handling special requests from guests and VIPs.
• Implement service recovery actions and follow up.
• Bidding guests farewell when…