Front Office Assistant Manager

Job Summary

The Assistant Front Office Manager will support the overall management of Front Office operations, ensuring smooth guest check-in and check-out, excellent guest service, effective team coordination, and adherence to resort standards. The role will assist in managing daily front office activities and resolving guest concerns while maintaining operational efficiency in a remote resort environment.

Roles & Responsibilities

• Assist in managing daily Front Office operations and ensure smooth functioning of the department.
• Supervise and coordinate Front Office team members during shifts and ensure proper task allocation.
• Ensure efficient check-in, check-out, room allocation, reservations, and guest requests.
• Maintain high standards of guest service and promptly handle complaints and service recovery.
• Coordinate with Housekeeping, F&B, Maintenance, and other departments for smooth guest operations.
• Monitor guest arrivals, departures, VIP guests, special requests, and room status.
• Support preparation of duty rosters, shift schedules, reports, and Front Office records.
• Ensure accurate handling of guest accounts, payments, billing, and required documentation.
• Train, guide, and motivate Front Office staff to maintain service standards.
• Ensure compliance with resort policies, operational procedures, and guest-service standards.
• Assist the Front Office Manager/Operations team in addressing operational issues and improving guest satisfaction.
• Maintain effective communication between Front Office, management, and other operational departments.

Mandatory Requirements

• Minimum 4–5 years of professional experience in the same position or equivalent Front Office supervisory/management role.
• Proven experience in hotel/resort Front Office operations.
• Strong guest-service and team-management experience.
• Good English communication skills.
• Willingness and ability to work in a remote resort environment.
• Candidate must be above 21 years of age.
• Valid passport with minimum 7 months validity at the time of visa processing.
• Valid Police Clearance Certificate (PCC) to be submitted and verified before the interview.
• Relevant employment/experience certificates and employment verification details from previous employers must be available.