Shisha Man; F&B Attendant

Crowne Plaza Muscat OCEC is a distinguished five-star hotel located within the iconic Oman Convention and Exhibition Centre in Muscat. Combining modern luxury with traditional Omani hospitality, the hotel offers exceptional accommodation, world-class dining, and state-of-the-art meeting and event facilities. As a preferred destination for business travellers, conference delegates, and leisure guests, Crowne Plaza Muscat OCEC prides itself on delivering personalized service, innovative experiences, and seamless connectivity.

Strategically positioned in Oman’s vibrant capital, it serves as a gateway to the region’s cultural heritage and burgeoning business landscape.

The Shisha Attendant is responsible for preparing, maintaining, and serving shisha (hookah) to guests in the hotel’s designated outdoor areas. This role ensures guests receive a high-quality and safe shisha experience while maintaining cleanliness, hygiene, and operational efficiency. The Shisha Attendant provides excellent guest service, adheres to hotel standards, and supports the F&B team in creating a welcoming and comfortable atmosphere.

• Prepare shisha according to hotel standards, including cleaning, assembling, and filling with tobacco or herbal Flavors.
• Ensure proper functioning of shisha pipes, hoses, and related equipment.
• Light and maintain coals safely, ensuring guest safety at all times.
• Serve shisha to guests promptly and professionally, providing guidance on usage if needed.
• Offer menu recommendations, including Flavors, accessories, and complementary beverages.
• Welcome guests and provide attentive, courteous service.
• Monitor guest comfort and satisfaction during their shisha experience.
• Address any guest requests or complaints promptly and professionally.
• Ensure all guests enjoy a safe and enjoyable experience in accordance with hotel policies.
• Maintain cleanliness and organization of the shisha lounge, tables, and equipment.
• Follow health, safety, and hygiene standards when handling shisha, tobacco, and coals.
• Dispose of used tobacco and ashes safely and according to hotel procedures.
• Ensure proper storage of shisha ingredients, coals, and equipment to prevent hazards or contamination.
• Report any maintenance issues with shisha equipment to the supervisor or bar manager.
• Coordinate with bartenders, servers, and F&B staff to ensure smooth service.
• Assist in setting up the lounge or outdoor seating areas for peak service periods or special events.
• Communicate guest preferences or feedback to the supervisor or management.
• Adhere to hotel policies, IHG brand standards, and local regulations regarding shisha service.
• Maintain personal grooming, attire, and professional conduct as per hotel standards.
• Participate in training and staff meetings to stay updated on service procedures, health standards, and product knowledge.

• High School Diploma or equivalent.
• Minimum 1 year of experience in shisha preparation and service, preferably in a hotel, lounge, or café.
• Knowledge of shisha types, Flavors, and safe handling procedures.
• Strong customer service and interpersonal skills.
• Attention to detail in preparation, presentation, and safety.
• Ability to work efficiently in a fast-paced and guest-focused environment.
• Basic understanding of fire safety and handling of hot coals.
• Fluency in English (spoken and written);
  Arabic is advantageous.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

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