F&B Captain

Job description

Crowne Plaza Muscat OCEC is a distinguished five-star hotel located within the iconic Oman Convention and Exhibition Centre in Muscat. Combining modern luxury with traditional Omani hospitality, the hotel offers exceptional accommodation, world-class dining, and state-of-the-art meeting and event facilities. As a preferred destination for business travellers, conference delegates, and leisure guests, Crowne Plaza Muscat OCEC prides itself on delivering personalized service, innovative experiences, and seamless connectivity.

Strategically positioned in Oman’s vibrant capital, it serves as a gateway to the region’s cultural heritage and burgeoning business landscape.

The F&B Captain is responsible for supervising and coordinating the daily operations of a Food & Beverage outlet, ensuring high-quality service and guest satisfaction. This role serves as a team leader during shifts, guiding F&B attendants and service staff to deliver seamless, professional, and efficient service. The F&B Captain ensures compliance with IHG standards, health and safety regulations, and operational procedures while fostering a positive work environment and supporting revenue targets.

• Supervise service staff to ensure professional, efficient, and courteous guest service at all times.
• Monitor the quality of food and beverage service, ensuring correct presentation, temperature, and portioning.
• Greet and interact with guests to ensure satisfaction, handling inquiries, requests, or complaints professionally.
• Provide menu knowledge to staff and guests, including ingredients, specials, and beverage pairings.
• Ensure guest preferences and special requirements are communicated and fulfilled accurately.
• Lead, motivate, and support F&B attendants and junior staff during shifts.
• Assign tasks and responsibilities to team members according to operational needs.
• Conduct on-the-job training for staff, promoting skill development and service excellence.
• Monitor staff performance, grooming, and adherence to service standards and policies.
• Ensure staff follow health, safety, and hygiene regulations.
• Assist in the setup, arrangement, and presentation of dining areas, banquets, and special events.
• Ensure proper stock levels of cutlery, glassware, condiments, and service equipment.
• Monitor and control wastage and ensure efficient use of resources.
• Oversee cash handling, billing, and POS system accuracy during service.
• Support inventory management and communicate requirements to supervisors or managers.
• Work closely with the Outlet Manager, Bar Manager, Kitchen, and Banquet teams to ensure smooth service.
• Provide feedback to management on operational issues, guest preferences, or staff performance.
• Assist in implementing new service procedures, promotions, or special events.
• Maintain effective communication with other departments to enhance guest experience.
• Ensure all service standards comply with IHG policies and procedures.
• Maintain a clean, safe, and hygienic work environment for staff and guests.
• Assist in internal audits, inspections, and service quality assessments.

• Diploma or bachelor’s degree in hospitality, Hotel Management, or related field preferred.
• Minimum 3–5 years of F&B service experience, including at least 1–2 years in a supervisory role.
• Experience in international hotels or luxury F&B outlets preferred.
• Strong leadership, supervision, and team management abilities.
• Excellent guest service and interpersonal skills.
• Knowledge of food and beverage service standards, menu items, and beverage pairings.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in POS systems and MS Office is an advantage.
• Fluency in English (spoken and written);
  Arabic is a plus.