Hotel Manager Job Muscat area,Oman,Hospitality / Hotel / Catering

Job Purpose

The Hotel Manager is responsible for the overall day-to-day operation of the hotel ensuring high standards of guest satisfaction service quality operational efficiency employee performance and financial performance The position provides leadership and direction to all operational departments and works closely with the General Manager and Heads of Department to achieve the hotel s business objectives brand standards guest satisfaction targets and profitability goals

Key Responsibilities

1 Hotel Operations Oversee the daily operations of the hotel and ensure smooth coordination between all departments Ensure all operational departments consistently meet hotel brand and company standards Monitor operational performance and take corrective action where required Ensure effective communication and coordination between departments Conduct regular operational inspections and follow up on identified issues Ensure compliance with hotel policies procedures and operational standards Maintain a high level of cleanliness presentation safety and service throughout the property

2 Guest Experience Ensure a consistently high level of guest satisfaction and service delivery Monitor guest feedback online reviews complaints and satisfaction scores Personally follow up on VIP guests important occasions and significant guest complaints Ensure guest complaints are handled professionally promptly and effectively Develop a strong service culture focused on exceeding guest expectations

3 Leadership amp People Management Lead motivate and develop the hotel management and operational teams Provide guidance and support to Heads of Department Conduct regular management meetings and operational briefings Monitor employee performance and ensure accountability Identify training and development needs in cooperation with the HR Department Promote teamwork communication employee engagement and a positive working environment Ensure compliance with company HR policies and applicable labour regulations

4 Financial amp Business Performance Support the General Manager in achieving the hotel s financial targets Monitor departmental expenses and ensure effective cost control Review operational performance against budgets and forecasts Identify opportunities to increase revenue and improve profitability Ensure proper control of payroll purchasing inventory utilities and operating expenses Work closely with Finance and department heads to monitor financial performance

5 Sales amp Revenue Support Work closely with Sales amp Marketing and Revenue Management to support business objectives Monitor occupancy ADR RevPAR and other relevant hotel performance indicators Support initiatives to maximize hotel revenue and market share Maintain strong relationships with key guests clients and business partners when required

6 Quality Assurance amp Brand Standards Ensure compliance with company brand and quality standards Conduct regular quality audits and operational inspections Develop and implement action plans to address areas requiring improvement Monitor guest satisfaction and quality assurance results Ensure all departments maintain required standards at all times

7 Health Safety amp Security Ensure compliance with health safety hygiene fire and security requirements Work closely with Engineering Security and relevant departments to maintain a safe environment Ensure emergency procedures are understood and regularly practiced Report and follow up on accidents incidents and safety concerns

8 Maintenance amp Property Management Coordinate with Engineering and relevant departments to ensure the property is well maintained Monitor preventive maintenance programs Follow up on repairs renovations and operational projects Ensure guest rooms and public areas remain in excellent operational condition

9 Communication amp Reporting Maintain effective communication with the General Manager and senior management Attend and lead management meetings as required Review daily operational reports and identify areas requiring immediate attention Prepare operational updates and reports when required Ensure important operational issues are escalated promptly