Director of Spa & Wellness

Mandarin Oriental Muscat is looking for a Director of Spa & Wellness to join our Spa & Wellness team. The role oversees the Spa, fitness and Kids Club operations, focusing on delivering exceptional service in a luxury environment located in Muscat.

Finance

• Responsible for the development of the Spa, fitness and Kids Club yearly budget.
• Responsible for re-forecasting of the budget as and when is necessary.
• Responsible for the financial performance of the spa and related departments.
• Responsible for the compilation of the Spa monthly profit and loss account and statistics.
• Review daily revenue updates on Spa revenue produced by Datavision daily and discuss with Hotel Manager during the weekly meetings.
• Establish strategies for achieving the targets.
• Regular review of therapist schedules, therapists and treatment room utilization in order to maximize yield potential of the Spa.
• Setting achievable goals for spa colleagues, to include both treatment and retail goals.
• Plan yearly Capex necessarily.
• Working closely with Director of Finance at all times.
• Support the Director of Finance in the hotel’s overall financial performance.
• Control aspect of operational supplies and labor in the Spa & Wellness.

• Marketing
• Develop Spa marketing plan and its activities together with the Director of Marketing Communications and be responsible for the execution of the plan.
• Responsible for the development of marketing strategies for the Spa & Wellness department.
• Develop the yearly event calendar with the Director of Marketing Communications.
• Working closely with the Director of Marketing Communications and the Public Relations Manager.
• Ensure regular market research/studies are being conducted to understand the market trends within Qatar and internationally.
• Liaison with other Spa Directors in the group to develop attractive group promotions.
• Attend sales calls as and when is necessary.
• Development of marketing strategies for the female and male hair and beauty salons, and Spa and Fitness.

• Human Resources
• Perform annual performance reviews, encouraging and coaching the development of all the colleagues in the Spa & Wellness division.
• Oversee the recruitment, induction, training development, appraisal and discipline of all spa & wellness colleagues.
• Enforce a clear understanding of colleagues’ rules is in accordance with the MOHG Human Resources Policies.
• Will be responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in the Human Resources policy & procedure guide.
• Interview prospective candidates for various positions in the Spa & Wellness by following strict guidelines and criteria set up by Human Resource.
• Development of Human Resource strategy for recruitment and selection of colleagues.
• Career development programs for colleagues.
• Appropriate compensation and benefit packages for colleagues.
• Labor cost management.
• Community and sustainable programs.

• Training
• Signoff on all Departmental Learning Checklists completed by Departmental Trainers to ensure that standards and procedures have been understood.
• Pass on any learned knowledge from shows or training, thereby being an avenue for industry information.
• Ensure that SOP’s are continuously updated for all spa & wellness colleagues.
• Regular review of treatments and SOPs.
• Responsible for maintaining the high standard of treatment, service and attention to detail within the spa & wellness.
• Meet with all new heads of departments by providing a tour of the spa and explain the philosophy and culture of the Spa.

• Spa Operations
• Responsible for the enforcement of all policies and objectives within the spa.
• Director of Spa & Wellness to take reservations as and when is necessary.
• Dealing with dissatisfied or disgruntled guests.
• Responsible for motivating retail sales.
• Assuring that mistakes mentioned are corrected and discuss procedures that were performed correctly.
• Regular daily walkthroughs of the Spa and Wellness areas to review all Standards and Procedures and operational status of the Spa & Wellness, including female and male salons.
• Reading through the many essentials e-mails that deal regarding spa, meetings, groups,…