Claim Management lead

Job Description About the Company

Petroleum Development Oman is the leading exploration and production company in the Sultanate of Oman. The Company delivers the majority of the country’s crude oil production and natural gas supply.

Leads The Claims Management Team In The Overall Claims Management Providing Robust And Consistent Approach To Assessment And Resolution Of Claims. This Includes

• Early, pro‑active support on claims management, including prevention and forensic analysis in collaboration with Legal, project teams and third‑party experts
• Be ISC focal point for issues involving commercial and contractual risk
• Provide advice, on needs basis, to MD and EDI on complex and vexed issues
• Ensure identified claims’ risks are adequately mitigated and prevention from recurrence
• Organise and Coordinate the Claims Committee as Claims Committee Secretary and seek Company position
• Negotiate with Contractor and Contractor’s claims experts
• Maintenance of a global claims register, including quarterly status reporting to Finance
• Training and dissemination of best practices.

• Bachelor’s degree in engineering, business administration, Supply Chain Management, or a related field;
  Master’s degree preferred.
• Advanced certifications such as Associate in Claims (AIC) is recommended
• Minimum 10 years Proven experience in claim management, preferably within the context of integrated supply chain operations in oil and gas sectors.
• A Subject Matter Expert in claims prevention and management with a proven track record and experience on major international engineering and construction projects.
• Leadership skills, preferably demonstrated on a large engineering and construction project.
• Effective communicator with the ability to operate effectively in diverse cultural environments and at different organizational levels.
• Ability to effectively present information to top management, public groups and/or boards of Directors
• An in-depth understanding of contract terms & conditions.
• An in-depth understanding of the project services function such as planning and cost control.
• A robust personality, with excellent communication skills, commercial acumen and focused on delivery capable to entertain high level discussions with senior staff.
• Mastery in post award contract management in various contract types.
• Knowledge and experience with international procurement, contract law EPC, EPCM and other bespoke forms of contracts.
• Problem solving abilities.
• Ability to handle multiple projects simultaneously.
• Ability to work under pressure with time constraints/deadlines.
• Experience in arbitration methods and procedure.
• Familiarity with regulatory requirements and compliance standards relevant to the supply chain industry.
• Track record of driving process improvements and implementing innovative solutions in claim management practices.

• Evaluate incoming claims, analyze documentation, and assess their validity and impact on supply chain operations.
• Conduct thorough investigations into the root causes of claims to identify trends and patterns, providing insights for process improvements.

• Develop and implement strategies for the timely and effective resolution of claims, minimizing financial losses and operational disruptions.
• Collaborate cross‑functionally with internal teams and external partners to negotiate settlements and reach mutually beneficial agreements.

• Identify potential risks within the supply chain that may lead to claims and develop proactive measures to mitigate them.
• Monitor claim trends and escape issues as necessary to prevent recurrence and optimize operational efficiency.

• Maintain accurate records of all claims, correspondence, and resolutions in compliance with regulatory requirements and company policies.
• Generate periodic reports and performance metrics to track claim management KPIs and facilitate data‑driven decision‑making.

• Serve as the primary point of contact for stakeholders involved in the claims process, fostering positive relationships and providing regular updates on claim status and resolution efforts.
• Conduct training sessions and workshops to educate internal teams on claim management best practices and procedures.

• Foster teamwork within the claim’s group.
• Provide effective coaching, giving guidelines to less experienced employees and sharing the expertise with the group.
• Listen attentively to people’s ideas and concerns.
• Talk to customers to find out what they need and work with them to meet their needs.
• Anticipate potential problems and develop contingency plans in advance.
• Develop challenging but achievable goals, let people know what is expected from them and when.
• Give honest and constructive feedback to the group.