Operations Executive

Muscat, Sultanate of Oman | Posted on 10/07/2025

• Work Experience Minimum 3–4 years of experience in mall operations or retail property management, large commercial facilities, or airports/hospitals.
• City Muscat
• Country Sultanate of Oman

Overview:

To ensure smooth daily operations by overseeing facility maintenance, tenant coordination, service quality, safety compliance, and operational efficiency in line with SGM’s standards. The role supports the Operations Manager in delivering a safe, clean, and customer-friendly environment.

Key Responsibilities/Accountabilities:

1. Facility & Maintenance Coordination

• Monitor day-to-day facility operations, including MEP, HVAC, cleaning, waste management, andlandscaping.
• Coordinate with facility management vendors forpreventive and corrective maintenance.
• Conduct daily inspections to identify and resolve issues promptly.
• Act as a liaison between tenantsand mall management for operational matters.
• Address tenants’ service requests and complaintswithin set time frames.
• Supportnew tenant fit-out works in coordination with leasing and technical teams.

3. Health, Safety & Security Compliance

• Ensureall safety regulations and emergency procedures are implemented and followed.
• Coordinate with security teams for incidentreporting, safety drills, and crowd control during events.
• Monitor contractor compliance with safety rules during works inside the mall.

4. Operational Quality Control

• Maintain cleanliness and ambiencestandards in public and service areas.
• Conduct daily operational walk-throughs, documenting,and escalating non-compliance issues.
• Support in monitoring and improving service level agreements (SLAs) with contractors.
• Assist in monitoring energy,water, and other utilities consumption.
• Suggest cost-saving and sustainability initiatives.

6. Administrative & Reporting

• Preparedaily, weekly, and monthly operational reports for management.
• Maintain accurate records of maintenance works,incidents, and inspections.
• Support budget control and procurement processes for operational needs.

Qualifications& Experience

• Bachelor in Facilities Management, Engineering,Business Administration, or related field.
• Minimum 3–4 years of experience in mall operationsor retail property management, large commercial facilities, orairports/hospitals.
• Experience in vendor management and tenantcoordination is an advantage.
• Hands-on with chiller plant,elevators/escalators, and BMS; basic electrical troubleshooting(panels/DBs), safe plumbing works.

Knowledge,Skills & Abilities

• Knowledge of mall operations, facility management,and safety standards.
• Strong tenant relationship and customer service skills.
• Familiarity with maintenance systems and procedures(MEP, HVAC, BMS).
• Good communication skills in English and Arabic(preferred).
• Proficiency in MS Office and reporting tools.
• Ability to multitask and handle emergencies calmly.