Operations Manager; COO

Muscat, Sultanate of Oman | Posted on 12/28/2025

We are seeking a highly qualified Operations Manager to oversee the secure and efficient management of our high-value asset management facility. This role encompasses the management of logistics, inventory control, IT systems, client services, and operational support functions. The position ensures compliance with local and international regulations, particularly AML (Anti-Money Laundering) and KYC (Know Your Customer) protocols, while maintaining operational integrity and high standards of security.

• Oversee and manage all aspects of facility operations, including secure storage and transportation of high-value assets.
• Implement streamlined procedures and workflows to optimize efficiency in inventory control, client services, IT systems, and administrative processes.
• Develop and monitor key performance indicators (KPIs) to measure operational efficiency, security effectiveness, and client satisfaction, using these insights to drive continuous improvements.

• Ensure accurate and real-time tracking of inventory through technologies like RFID and barcode systems.
• Maintain a robust inventory management system that supports the secure and compliant handling of all stored assets.

• Manage high-level customer interactions, ensuring exceptional service while maintaining confidentiality and security standards.
• Address and resolve escalated client requests or issues in coordination with the client services team.

• Oversee the implementation and maintenance of IT systems critical to facility operations, including security, asset tracking, and inventory management systems.
• Ensure that all operational processes are supported by advanced technological solutions to improve efficiency and security.

• Ensure full compliance with AML, KYC, and other relevant regulations, working closely with the Compliance and Risk Management teams to mitigate operational risks.
• Continuously review and enhance internal controls and security measures to safeguard assets and operational processes.
• Maintain awareness of international compliance standards, aligning operations with global best practices in high-value asset management and security.

• Design and implement crisis management protocols and contingency plans to handle unforeseen events, ensuring rapid response and minimal disruption to facility operations.

• Oversee the inbound and outbound logistics for secure transportation of assets, ensuring all legal, procedural, and security standards are met.
• Maintain and enforce strict security protocols to safeguard the facility and its operations, including access control and asset handling procedures.
• Lead and manage teams responsible for operations, IT, inventory control, client services, and administrative support, ensuring all departments work collaboratively to meet operational goals.
• Provide mentorship and development opportunities to staff, fostering a high-performance culture.

• Manage relationships with external vendors and partners, ensuring that service standards align with the company’s security and operational goals.

• Collaborate with the maintenance team to ensure that the facility and its systems are well-maintained and compliant with safety, security, and regulatory standards.
• Explore opportunities to improve operational sustainability and resource efficiency, incorporating eco-friendly practices into facility management and logistics wherever possible.

• Prepare regular reports on operational performance, security measures, inventory control, and compliance, and present them to senior management.
• Ensure the accurate documentation and archiving of all facility-related activities, transactions, and compliance checks.

• Act as the primary deputy to the Managing Director/CEO, taking full responsibility for managing the facility in their absence.

• Education: Bachelor’s degree in Finance, Banking, Business…