The Parent Relations Manager leads the admissions and front-ofhouse teams to deliver a professional, welcoming, and efficient
experience for families at Jebel View International School.
As the first point of contact for prospective parents, they lead and
manage the full customer journey from enquiry to enrolment and
support the re-enrolment and retention of current families.
This is a parent-facing management role that benefits from strong
consultative sales skills and a deep understanding of what drives
excellent customer experience. Essentially, in a new and developing
school environment, this role is responsible for the sales and
business development strategy, to ensure that the school effectively
meets Admissions targets. Student Pipeline Management and
attention to detail is essential.
The post holder should be a dynamic and outgoing person, ready to
strategise and drive engagement with the local community (Nursery
partners, feeder schools, B2B etc) to essentially be the front face of
the school.
The Parent Relations Manager is also responsible for shaping and
communicating the story of the school, using their expertise in parent
engagement, customer service, communications, and social media to
build trust and connection. Loaning an empathetic and
understanding ear, in order to effectively manage CX both online and
in-school.
Working closely with the Artemis Education Marketing and
Admissions Team, they ensure alignment with group-wide strategy,
maintain high standards of communication, and lead enrolment
growth and community building in the school.
Skills- Dynamic, outgoing and personable
- Warm, approachable, and able to build strong rapport with families and colleagues
- Naturally service-minded with a focus on creating positive, consistent parent experiences
- Calm and composed under pressure, with excellent judgement and emotional intelligence
- Flexible and adaptable in a fast-paced, evolving environment
- Proactive mindset with a “can-do” approach to challenges and change
- Strong team player who collaborates well and supports others
- Always upholds high personal and professional standards
- Positive, solutions-oriented, and resilient when facing setbacks
- Represents the school with confidence and care, both in person and online
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