Private Terminal Director

With operations spanning throughout the Sultanate of Oman, TRANSOM is the leading ground handler in all airports we operate, providing seamless ground handling services to passenger aircraft, freighter aircraft, and general aviation. Transom provides a dependable and luxurious travelling experience by ensuring guests have a safe, reliable and timely journey. Whether we are serving customers face to face or guaranteeing smooth, behind the scenes operations, you can always rely on us to meet and exceed all your expectations.

Transom Handling is devoted to ensuring that operations run like clockwork. Through comprehensive planning combined with a dedicated and passionate workforce and modern, state‑of‑the‑art equipment, Transom Handling will provide you with a diverse range of aircraft handling services. In Transom, we’re always looking for new ways to improve. Delighting your passengers from check‑in to baggage delivery, your guests are ours as well and our promise is that they are handled with the care they deserve.

To oversee and lead all Fixed Base Operator (FBO) and private terminal activities, ensuring safe, efficient, profitable, and customer focused service delivery. The Private Terminal Director (FBO) is responsible for operational excellence, regulatory compliance, business growth, and team leadership, positioning the private terminal and FBO as a leading aviation services provider.

• Oversee day‑to‑day FBO operations including aircraft handling, fueling, ground services, hangar operations, passenger services, crew support, and ramp management.
• Ensure strict adherence to safety, security, and regulatory requirements (ICAO, FAA/EASA, local CAA).
• Implement and enforce Standard Operating Procedures (SOPs).
• Monitor and optimize resource allocation, equipment usage, and workflow efficiency.

• Lead and enforce a safety‑first culture across all operations.
• Maintain compliance with aviation regulations, environmental requirements, and internal policies.
• Conduct audits, safety checks, and incident investigations.
• Ensure staff training and certifications are up to date.

• Deliver a premium customer experience to VIP passengers, aircraft owners, crew, and charter clients.
• Manage relationships with key clients, operators, airlines, corporate jet owners, and service partners.
• Respond to customer inquiries, complaints, and feedback, ensuring issues are resolved promptly.

• Develop and manage the FBO budget, ensuring cost control and revenue growth.
• Set financial targets and monitor KPIs (fuel sales, hangar revenue, ground handling income, etc.).
• Identify new business opportunities, partnerships, and service expansion areas.
• Prepare management reports on performance, trends, and forecasts.
• Lead, train, motivate, and develop FBO staff across various departments.
• Ensure proper staffing levels, scheduling, and workforce planning.
• Build a high‑performance culture emphasizing professionalism, safety, teamwork, and customer service.

• Oversee maintenance and optimization of FBO facilities, hangars, and ground service equipment (GSE).
• Coordinate upgrades, repairs, and investment plans with senior management.
• Ensure all equipment is certified, safe, and operational.

Bachelor’s degree in aviation management, Business Administration, Logistics, or a related field. MBA or aviation specific certifications are an added advantage.

Minimum 10 years of experience in aviation ground operations, FBO management, or airport services. Demonstrated experience leading large teams in a high performance service environment. Strong understanding of aviation safety standards, fueling operations, and ground handling processes. Experience managing operating budgets, P&L, and operational KPIs.

• Strong leadership and people management skills.
• Excellent communication and client relationship skills.
• Strong analytical, financial, and reporting abilities.
• Ability to maintain calm under pressure and manage crises effectively.
• Knowledge of aviation systems, GSE, and FBO software solutions.

• Operational efficiency and safety compliance metrics.
• Customer satisfaction and feedback ratings.
• Revenue growth (fuel sales, hangar occupancy, ground services).
• Staff performance, retention, and training completion rates.