Supervisor Rider Ground Ops

Job Description Role Summary

We are looking for a Supervisor Rider On Ground Ops for our Logistics Operations to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.

You will lead a team of coordinators who form the essence for our logistics operations for the allocated zones, and you’ll work closely with line-manager and local cross‑functional teams to achieve objective key‑results, and ensure to deliver a seamless experience to our customers!

• Monitor, investigate, and act on Fleet Partner Rider fraud signals at the zone and individual level, ensuring timely detection, escalation, and resolution of fraudulent behaviours.
• Lead operational compliance oversight across allocated zones, ensuring Fleet Partner Riders adhere to platform policies, standard operating procedures, and regulatory requirements.
• Supervise and enforce anti‑fraud controls during live operations, proactively identifying anomalies and coordinating swift corrective action.
• Lead and manage a team of Rider Coordinators, setting clear accountability frameworks around fraud detection targets and operational compliance adherence rates.
• Conduct regular on‑ground site visit audits and spot checks across allocated zones to validate Fleet Partner Rider behaviour, verify operational compliance, and gather firsthand intelligence on emerging fraud patterns.
• Serve as the primary liaison between Fleet Partner Riders, vendors, and internal stakeholders on operational compliance‑related matters, ensuring fair, transparent, and consistent enforcement.
• Own the end‑to‑end process for Fleet Partner Rider‑level cancellation fraud — identifying patterns, building action plans, and tracking resolution outcomes.
• Produce weekly reporting to line management covering fraud trends, operational compliance KPIs, open investigations, and recommended corrective actions.
• Drive continuous improvement of fraud detection and operational compliance SOPs, contributing recommendations based on ground‑level findings.
• Execute special operational compliance and fraud‑related projects within agreed timelines and quality standards.
• Support wider operations and stakeholder requests as directed by line management.

• Bachelor’s Degree
• 4‑5 years of experience in food/grocery tech industry is highly preferred
• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
• Strong communication skills, both written and verbal. English and Arabic is a must. Urdu is a plus.
• Influencer and a negotiation with good public speaking and presentation skills
• People management skills:
  Experience of managing bigger group of people