Manager Business Ethics

Muscat, Sultanate of Oman

The role holder is responsible for developing, implementing,and overseeing the Bank's ethics and conduct framework to ensure compliance with applicable laws, regulations, Central Bank of Oman (CBO) requirements, andthe Bank's policies. The role leads to the development of the Code of Conduct and Ethics Policy, oversees ethics-related governance frameworks and policies,and promotes a culture of integrity, accountability, transparency, and ethical behavior across the organization.

The role is also responsible for implementingethics training, employee disclosure and attestation processes, monitoringcompliance with ethical standards, managing ethics investigations andwhistleblowing mechanisms, and promoting professional conduct, customerprotection, ethical sales practices, and responsible decision-making to ensurethe Bank's governance framework remains aligned with regulatory requirements and industry best practices.

• 1.Ethics Governance, Framework and Policy Management:
  • Develop,implement, and periodically review the Bank's Ethics Framework, ensuring alignment with applicable laws, regulatory requirements, Central Bank of Oman(CBO) regulations, and international best practices.
  • Develop,maintain, and obtain Board approval for the Bank's Code of Conduct and Ethics Policy, ensuring regular reviews and updates.
  • Develop,review, and strengthen ethics-related policies, including Conflict of Interest,Gifts and Hospitality, Anti-Bribery and Anti-Corruption, AML/CFT, Anti-Fraud,Whistleblowing, Data Protection and Confidentiality, Information Security,Insider Information, Media and Social Media Governance, and Protection of Institutional Assets.
  • Ensure allethics governance frameworks and policies comply with regulatory requirements and support effective governance across the Bank.
• 2.Ethics Culture, Professional Conduct and Employee Awareness
  • Promote aculture of integrity, accountability, transparency, professionalism, and ethical behavior across the organization.
  • Establish standards, guidance, and protocols governing employee conduct and ethical decision-making in dealings with customers, colleagues, regulators, suppliers,and other stakeholders.
  • Design,implement, and deliver mandatory ethics and conduct training, awarenessprogrammes, and communication campaigns for all employees.
  • Establish and oversee employee disclosure and annual attestation processes relating tothe Code of Conduct, Conflict of Interest, Confidentiality, Gifts and Hospitality, and other ethics-related declarations.
  • Promotecustomer protection, fair treatment, ethical sales practices, and customer-centric behaviors by enhancing communication, professionalism,empathy, and responsible sales conduct.
  • Developrecognition initiatives that reinforce ethical behavior, accountability, andthe Bank's values.
• 3.Ethics Monitoring, Investigations and Reporting
  • Establishmonitoring mechanisms to assess compliance with the Ethics Framework, Code of Conduct, and related policies.
  • Conductethics reviews, assessments, and thematic monitoring activities to identify risks, control gaps, and opportunities for improvement.
  • Develop and maintain procedures for reporting, investigating, and resolving allegationsof unethical conduct, fraud, misconduct, and policy violations.
  • Manage theBank's whistleblowing programmer, ensuring confidential reporting, protectionagainst retaliation, timely investigations, and appropriate resolution.
  • Lead orcoordinate ethics investigations with HR, Legal, Compliance, Risk, Information Security, and Internal Audit, and support disciplinary actions where misconductis confirmed.
  • Prepare periodic reports and presentations for Executive Management, Board Committees,and the Board on ethics compliance, investigations, emerging risks, and improvement initiatives.
• 4.Ethics Risk, Financial Crime and Information Governance
  • Promoteethical awareness and compliance relating to AML/CFT, fraud prevention,anti-bribery and anti-corruption, financial crime, confidentiality, data protection, information security, and insider information.
  • Overseeframeworks for identifying, declaring, monitoring, and managing conflicts of interest,…