Responsible for the development of the Spa fitness and Kids Club yearly budget
Responsible for re-forecasting of the budget as and when is necessary
Responsible for the financial performance of the spa and related departments
Responsible for the compilation of the Spa monthly profit and loss account and statistics
Review daily revenue updates on Spa revenue produced by Datavision daily and discuss with Hotel Manager during the weekly meetings
Establish strategies for achieving the targets
Regular review of therapist schedules therapists and treatment room utilization in order to maximize yield potential of the Spa
Setting achievable goals for spa colleagues to include both treatment and retail goals
Plan yearly Capex necessarily
Working closely with Director of Finance at all times
Support the Director of Finance in the hotel s overall financial performance
Control aspect of operational supplies and labor in the Spa amp Wellness
Develop Spa marketing plan and its activities together with the Director of Marketing Communications and be responsible for the execution of the plan
Responsible for the development of marketing strategies for the Spa amp Wellness department
Develop the yearly event calendar with the Director of Marketing Communications
Working closely with the Director of Marketing Communications and the Public Relations Manager
Ensure regular market research studies are being conducted to understand the market trends within Qatar and internationally
Liaison with other Spa Directors in the group to develop attractive group promotions
Attend sales calls as and when is necessary
Development of marketing strategies for the female and male hair and beauty salons and Spa and Fitness
Perform annual performance reviews encouraging and coaching the development of all the colleagues in the Spa amp Wellness division
Oversee the recruitment induction training development appraisal and discipline of all spa amp wellness colleagues
Enforce a clear understanding of colleagues rules is in accordance with the MOHG Human Resources Policies
Will be responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in the Human Resources policy amp procedure guide
Interview prospective candidates for various positions in the Spa amp Wellness by following strict guidelines and criteria set up by Human Resource
Development of Human Resource strategy for recruitment and selection of colleagues
Career development programs for colleagues
Appropriate compensation and benefit packages for colleagues
Labor cost management
Community and sustainable programs
Signoff on all Departmental Learning Checklists completed by Departmental Trainers to ensure that standards and procedures have been understood
Pass on any learned knowledge from shows or training thereby being an avenue for industry information
Ensure that SOP s are continuously updated for all spa amp wellness colleagues
Regular review of treatments and SOPs
Responsible for maintaining the high standard of treatment service and attention to detail within the spa amp wellness
Meet with all new heads of departments by providing a tour of the spa and explain the philosophy and culture of the Spa Responsible for the enforcement of all policies and objectives within the spa
Director of Spa amp Wellness to take reservations as and when is necessary
Dealing with dissatisfied or disgruntled guests
Responsible for motivating retail sales
Assuring that mistakes mentioned are corrected and discuss procedures that were performed correctly
Regular daily walkthroughs of the Spa and Wellness areas to review all Standards and Procedures and operational status of the Spa amp Wellness including female and male salons
Reading through the many essentials e-mails that deal regarding spa meetings groups and VIP s Also replying to guest vendor sales and colleague e-mails
Ensure all the Occupational Health and Safety Policies and Procedures are in compliance with the Safe Sound amp Sustainable guidelines
Frequent checks of equipment and facilities to prevent loss of equipment due to negligence or wear and tear
Prepare and present bi-monthly meeting…
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