Supervisor Rider Ground Ops

Education Bachelor of Hotel Management(Hotel Management)

Category Logistics, Supply Chain & Procurement

Job Description Role Summary We are looking for a Supervisor Rider On Ground Ops for our Logistics Operations to join our team and be part of our growth. If you re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you. You will lead a team of coordinators who form the essence for our logistics operations for the allocated zones, and you ll work closely with line-manager and local cross-functional teams to achieve objective key-results, and ensure to deliver a seamless experience to our customers!

• Monitor, investigate, and act on Fleet Partner Rider fraud signals at the zone and individual level, ensuring timely detection, escalation, and resolution of fraudulent behaviours.
• Lead operational compliance oversight across allocated zones, ensuring Fleet Partner Riders adhere to platform policies, standard operating procedures, and regulatory requirements.
• Supervise and enforce anti-fraud controls during live operations, proactively identifying anomalies and coordinating swift corrective action.
• Lead and manage a team of Rider Coordinators, setting clear accountability frameworks around fraud detection targets and operational compliance adherence rates.
• Conduct regular on-ground site visit audits and spot checks across allocated zones to validate Fleet Partner Rider behaviour, verify operational compliance, and gather firsthand intelligence on emerging fraud patterns.
• Serve as the primary liaison between Fleet Partner Riders, vendors, and internal stakeholders on operational compliance-related matters, ensuring fair, transparent, and consistent enforcement.
• Own the end-to-end process for Fleet Partner Rider-level cancellation fraud identifying patterns, building action plans, and tracking resolution outcomes.
• Produce weekly reporting to line management covering fraud trends, operational compliance KPIs, open investigations, and recommended corrective actions.
• Drive continuous improvement of fraud detection and operational compliance SOPs, contributing recommendations based on ground-level findings.
• Execute special operational compliance and fraud-related projects within agreed timelines and quality standards.
• Support wider operations and stakeholder requests as directed by line man agement.

• Bachelor's Degree
• 4-5 years of experience in food/grocery tech industry is highly preferred
• Strong communication skills, both written and verbal. English and Arabic is a must. Urdu is a plus.
• Influencer and a negotiation with good public speaking and presentation skills
• People management skills:
  Experience of managing bigger group of people