Sales Operations Manager

At Arla, we do so much more than make some of the world’s favourite dairy products. We make healthy taste delicious, mornings worth getting up for and family dinners unforgettable. Puck®, Lurpak®, The Three Cows®, Starbucks® and Castello® – names like these make us a vital, natural part of modern life in over 100 countries around the world. There are 1,200 employees in the Middle East and Africa and 19,000 global employees at the heart of our business.

Every single one of us plays an important role and together we build on our 14bn Euros turnover and establish our position as one of the largest dairy companies in the world.

Are you energized by the fast‑paced nature of Sales operation in the GCC and motivated by helping us to build win–win partnerships with top retailers? Do you blend strategic thinking, Strong Sales Acumen, with understanding on sales executions, help to shaping channel strategy, and delivering flawless in‑store execution? And are you a collaborative member in aligning cross‑functional stakeholders to drive our strategic goals?

If so, this opportunity we have in Arla Foods Oman is one not to be missed.

We’re seeking a Sales operations Manager in Oman. Based from our offices in Muscat, you will play a instrumental role in supporting our sales strategy and execution across Oman, developing strategic customer plans, insights in accelerating growth. This role reports to the Head of Sales, Oman.

This is a support function in strategic planning and executions to drive our sales in our Oman operations, focusing across our retail channel, your key responsibilities and impact areas will be

• Support strategic planning by building effective GTM and route‑to‑market plans that maximize coverage, availability, and visibility.
• Define territories and incentive structures that align sales reps’ performance with business objectives.
• Track and analyses key sales KPIs, identifying gaps and improvement opportunities to drive performance.
• Maintain accurate CRM data and develop dashboards and reporting tools for commercial visibility.
• Manage and optimize Arla chiller deployment to ensure assets support visibility and sales goals.
• Enhance sales force effectiveness by streamlining processes, supporting onboarding, resolving field issues, and collaborating cross‑functionally (S&O, Supply Chain, Finance, Trade Marketing, Pricing, IT) to enable execution excellence.
• Drive value based KPIs that measure execution quality and highlight opportunities for operational improvement

The successful candidate must possess a blend of strategic planning expertise and hands‑on operational excellence

• Sales Operations Mastery Minimum of 5+ years in sales support function role within Oman or in GCC Region.
• Retail Proficiency Hands‑on experience negotiation processes, competition and consumer understanding.
• Business Acumen Strong proficiency in category management, budget working, analysing Promo spends.
• Collaboration This role requires strong collaborative working with the Sales team and all key cross‑functional partners to ensure aligned planning and seamless execution
• Education Bachelor's degree in Business, Sales, or a related discipline.

At Arla, we’re committed to professional development and promoting from within. You’ll join a positive, collaborative culture and a market leader with household‑favourite brands, contributing to sustainable practices that benefit our customers, farmers, and the planet.

• Impactful support function role shaping the growth of Arla Foods in Oman
• Learning and development opportunities and clear career pathways
• Inclusive culture where you can bring your authentic self to work

If you want to be part of a dynamic team and help shape the future of dairy, seize this exciting opportunity! We process applications on a continuous basis and close the job opening once the right candidate has been found but please do not wait and apply as soon as possible.

We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.