SrMgr-Catering Sales

Job Summary

Responsible for handling local social catering opportunities for the property, achieving and exceeding hotel catering sales revenue goals, and providing day‑to‑day supervision to on‑property Catering Sales associates depending on the volume of local business.

Contracts and closes local catering and social business, ensuring timely and quality service delivery. Maximizes revenue by up‑selling each opportunity and implements the brand’s service strategy and initiatives throughout the sales process to drive customer loyalty and service excellence.

• High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional area.
• 2‑year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

• Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
• Proactively solicits affiliate business associated with citywide events.
• Understands the overall market—competitors’ strengths and weaknesses, economic trends, supply and demand—to sell effectively.
• Upsells packages and creative food and beverage offerings to maximize revenue.
• Identifies and implements process improvements and best practices.
• Gains understanding of the hotel’s primary target customer and service expectations.
• Ensures successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and the business.

• Manages the hotel’s local social catering sales efforts.
• Responds to incoming catering opportunities.
• Closes the best opportunities based on market conditions and hotel needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Designs, develops, and sells creative catered events.
• Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
• Identifies and assists with selling, implementing and following through on catering promotions.
• Promotes accountability to drive superior business results.
• Executes sales strategies and business processes.
• Executes and supports customer service standards and the hotel’s brand standards.
• Executes and supports the operational aspects of business booked (generating proposals, writing contracts, customer correspondence).
• Participates in daily brand service basics (e.g., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day).

• Works collaboratively with property Sales and Marketing colleagues and Above Property Sales, as well as other hotel departments to ensure coordinated, complementary efforts.
• Develops a close working relationship with operations to ensure execution of strategies at the hotel level.
• Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
• Works with the property’s Food and Beverage team to develop menus that drive sales.
• Interacts effectively with vendors, competitors, local community, catering associations and other hotel departments (including Sales, Kitchen and Events) to ensure guest satisfaction.
• Ensures seamless turnover from sales to operations and back to sales while consistently delivering high levels of service.

• Serves the customer by understanding their business, issues and concerns to offer better solutions before and during the program/event.
• Executes exemplary customer service to drive satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Recommends appropriate features and services that best meet customer needs and exceed expectations, building loyalty to Marriott International.
• Monitors the effective resolution of guest issues arising from the sales process by creating mechanisms to channel issues to property leadership and/or appropriate stakeholders.

• Performs other duties, as assigned, to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.