Education Counsellor; Australia & Zealand

Role Purpose

The Education Counsellor is responsible for providing information, advice, support and processing of applications for international students seeking placement in education institutions in Oman. By promoting IDP products and services directly to students the Education Counsellor supports the achievement of office and country sales performance targets. The counsellor will also provide support and referral for students with issues other than placement, ensuring the delivery of outstanding customer service.

• Student Counselling
• Delivering Results
• Business Development
• Customer Service
• Client Relationships
• Team Work
• Communication

• Counsel prospective students to identify appropriate study options including suitable courses and institutions.
• Schedule and conduct phone discussions and office meetings to accurately convey course/program information while ensuring each student’s needs are met.
• Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.
• Support the student through the admissions, visa and pre‑departure processes.
• Develop and maintain strong relationships with students and their families to ensure IDP is regarded as a highly professional and trusted service provider.
• Maintain the highest level of integrity and ethics in every interaction with students, families, clients and colleagues.
• Deliver consistently outstanding service to ensure a high number of students are converted to the next stage of the pipeline, ultimately submitting applications to education institutions and accepting the resulting offers.
• Identify opportunities to generate leads and leverage these opportunities by determining prospective schools, universities, companies and scholarship bodies and establishing effective relationships.
• Use the CRM system to support the end‑to‑end counselling process, including capture and follow‑up of all leads and opportunities to close sales.
• Identify new business opportunities in consultation with the BUM.
• Maintain regular contact and activities with key accounts (schools, scholarship bodies).
• Act with the highest level of accountability with students, clients and colleagues.
• Respond to face‑to‑face enquiries and enquiries via phone and email in a timely manner, with accurate and relevant information.
• Process and submit applications to institutions, obtain offers and facilitate enrolments in a timely manner.
• Build effective relationships with education institution staff to support timely application processing.
• Assist students with on‑arrival issues or refer to appropriate agencies where necessary.
• Build strong relationships with network counsellors to enable ongoing support of students onshore.
• Attend client briefings, workshops and visits to institutions to support the development of knowledge of institutions and establish relationships with key contacts.
• Work with Business Unit/Operations Managers and institution representatives to develop strategies to effectively promote institutions.
• Act with integrity and professionalism in all interactions with client representatives.
• Support Business Unit Manager/Operations Manager/Marketing Teams in the organisation of major promotional events such as interview programmes, in‑house interview sessions, exhibitions and other activities as required.
• Provide input on marketing or promotional activities to encourage student numbers.
• Promote IDP through activities such as institution visits, seminars, exhibitions and student associations.
• Assist in the identification of opportunities and threats within the local market.
• Attend, lead and participate in office‑level meetings and activities to support the sharing of information, knowledge and expertise for the benefit of the team.
• Identify and leverage opportunities to increase cooperation, efficiency and operational effectiveness between IDP’s student placement and IELTS operations.
• Follow up effectively with students and institutions to ensure enrolment activities are completed effectively.
• Use the full range of available communication channels, including email, phone and CRM communication features such as SMS…