Manager, Sales

Role Objective

Manager – Oman Air Holidays is accountable for the commercial performance, growth, profitability, and end-to-end management of Oman Air Holidays, including the platform, customer experience, product development, partnerships, payments, and performance. The role carries full P&L responsibility and is expected to grow online and offline revenue through market opportunities, strategic partnerships, and innovative holiday products.

• Own revenue, profitability, commercial growth, and P&L delivery.
• Develop and execute the strategic roadmap, annual plans, budgets, forecasts, and growth initiatives.
• Track KPIs, revenue targets, conversion, profitability, and customer lifetime value.

• Manage  and related technology ecosystem, ensuring platform stability, scalability, continuous enhancement, accuracy, pricing, and product quality.

• Develop holiday products, stopover packages, destination experiences, and seasonal offers aligned to Oman Air's network and demand trends.
• Create differentiated experiences for inbound, outbound, transit, leisure, and business customers.

• Grow offline holiday channels, including MICE, religious groups, GIT, FIT, corporate, educational, and special-interest travel.
• Build relationships with travel agencies, tour operators, corporate customers, and industry stakeholders.

• Establish partnerships with tourism boards, DMCs, hotels, tour operators, government entities, and industry associations.
• Collaborate with the Ministry of Heritage, Tourism & industry partners to support tourism development.
• Strengthen Oman Air's Stopover Programme and promote Oman Air Holidays at relevant trade forums.

• Oversee payment solutions, booking fulfilment, financial controls, governance, risk processes, and provider coordination.

• Collaborate with Revenue Management, Commercial & Sales, Finance, Product Management, Digital Commerce, Performance Marketing, Procurement, Customer Experience, Network Planning, and Operations to align commercial, customer, and operational goals.
• Lead, develop, and mentor a team of 2 to 4 professionals with clear objectives, KPIs, and development plans.

Perform any other related tasks as assigned by the Management.

• Bachelor's degree in business administration, Management, Tourism, Hospitality, Travel & Tourism, or related field.
• Minimum 8 years' experience in airline holidays, tour operating, online travel, destination management, tourism, or related industries.
• Proven commercial leadership, business growth, and P&L management experience.
• Strong understanding of holiday packaging, tourism distribution channels, travel ecosystem dynamics, booking platforms, travel technology, and digital commerce.
• Experience managing strategic partnerships and supplier relationships.

• Master's Degree, preferably an MBA or related discipline.

• Deep understanding of airline holidays, travel packaging, distribution, and destination marketing.
• Strong digital commerce, travel technology, customer journey, and user experience expertise.
• Payment ecosystem knowledge and commercial payments understanding.
• Revenue, profitability, analytics, and performance management.
• Commercial negotiation, contract management, strategic planning, and execution.
• Project, stakeholder, leadership, people development, presentation, communication, and relationship management skills.

• Fluency in English (written and spoken) is mandatory.
• Arabic language skills are preferred but not mandatory.

• Successful candidate will be evaluated on revenue growth, profitability and P&L delivery, online and offline sales growth, stopover programme performance, website conversion and user experience improvements, partnership development, tourism promotion outcomes, customer satisfaction, repeat purchase, team capability, and contribution to inbound tourism and network.