Sales Account Manager - Government
About TITECH
TITECH is an Omani leading technology integrator since 2012, specializing in data centers, cybersecurity, telecommunications infrastructure, digital transformation, and intelligent AI and ICT solutions. We design, deploy, and secure mission-critical systems that form the backbone of national and enterprise-level digital ecosystems. From 5G-ready telecom networks and e-government platforms to AI-driven automation and in-vehicle monitoring systems (IVMS), our solutions enable organisations to operate efficiently, securely, and intelligently.
Backed by certified professionals and strategic partnerships with global and local technology leaders, TITECH delivers end-to-end, locally supported solutions that combine innovation, reliability, and scalability. Our work spans key industries including government, healthcare, finance, oil & gas, logistics, and education, where we have implemented projects that strengthen infrastructure, enhance safety, and accelerate digital growth. Guided by Oman Vision 2040, we are committed to advancing the Sultanate’s digital transformation through sustainable technology investments that foster connectivity, resilience, and innovation.
At TITECH, we don’t just integrate technology for today, we build the digital foundations that empower national progress and transform the way businesses and industries connect.
Sales Account Manager is responsible for managing and growing a portfolio of assigned customer accounts, driving revenue growth, and ensuring high levels of customer satisfaction. The role focuses on building long-term strategic relationships with key accounts and positioning the company as a preferred technology integration partner.
Key Responsibilities- Manage and grow a portfolio of assigned key accounts, serving as the primary relationship manager and point of contact
- Develop and execute account plans, client engagement strategies, and upselling/cross-selling plans for assigned government accounts
- Identify and qualify new business opportunities within existing accounts and drive expansion of the company's solution footprint
- Achieve assigned revenue and gross margin targets for managed accounts on a quarterly and annual basis
- Present technology solutions, respond to client enquiries, and conduct product demonstrations and solution presentations
- Coordinate with the pre-sales and engineering teams to develop technical proposals, BOMs, and RFP/RFQ responses
- Track, manage, and update all sales activities, opportunities, and pipeline in the CRM system
- Negotiate pricing, commercial terms, and contracts with customers in alignment with company policies
- Ensure timely follow-up on leads, quotations, and proposals to maximize conversion rates
- Maintain up-to-date knowledge of the company's technology portfolio, vendor partnerships, and product developments
- Monitor customer satisfaction, resolve escalations, and coordinate with service delivery teams to ensure commitments are met
- Prepare and present account performance reports and pipeline updates to the Sales Director and higher management
- Omani (Mandatory)
- 3-5 years of experience in technology sales or account management
- Bachelor’s degree in Business Administration, Engineering, Information Technology, or related field
- Professional sales certifications are an advantage
- Knowledge of CRM tools
- Experience in managing government accounts in Oman
- Strong understanding of ICT, IVMS, cybersecurity, AI, and telecom solutions
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