Customer Experience Project Specialist

Position at HNI Workplace Furnishings

HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion, and belonging.

We are looking for a Project Specialist to join our HNI Workplace Furnishings team. As a Project Specialist, you will manage large, complex furniture projects ($1.5M+ in value) from order planning through completion. This role requires prior project coordination experience and strong ownership, with a focus on delivering exceptional customer experiences while balancing internal and external stakeholder interests. You will coordinate resources, resolve challenges proactively, and optimize project execution to drive efficiency, profitability, and customer satisfaction.

Occasional travel may be required (up to 10%) to meet with dealers in person and strengthen relationships.

• Manage all aspects of high-value, complex orders from opportunity win through delivery, including post-delivery follow-up and warranty support.
• Act as the primary point of contact for customers and dealers, providing clear guidance, answers, and proactive updates throughout the project lifecycle.
• Collaborate with Field Sales, Supply Chain, Transportation, and Customer Support teams to ensure accurate, on-time project execution.
• Coordinate planning and delivery schedules, change orders, order entry, and factory interactions while mitigating risk and avoiding repeat issues.
• Review large order reports and assign projects across the team to balance workload and ensure deadlines are met.
• Exhibit urgency and problem-solving skills to resolve unexpected project complications, creating mutually beneficial solutions.
• Enter and maintain accurate project and order data in Salesforce and Oracle to support operational and reporting needs.
• Support team members by sharing workload, providing coverage for vacation or queues, and assisting with cross-team initiatives.

• Associate’s Degree required;
  Bachelor’s Degree preferred.
• Prior project coordination experience required; experience managing large-scale, high-value projects ($1.5M+) preferred.
• Customer-facing experience with strong communication skills.
• Experience with Oracle and Salesforce strongly preferred.
• Understanding of supply chain, manufacturing, or production processes.

• Leading complex projects with confidence, urgency, and accountability.
• Building and maintaining strong relationships with customers, dealers, and internal stakeholders.
• Anticipating risks, identifying solutions, and driving rapid resolution to challenges.
• Managing multiple priorities in a fast-paced environment while maintaining attention to detail.
• Communicating clearly and professionally in both written and verbal formats.
• Working independently, making sound judgments, and knowing when to elevate issues.
• Collaborating effectively as part of a team and contributing to a positive, solutions-oriented culture.

HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation’s leading manufacturer and marketer of hearth products. We offer benefits starting from Day 1. To learn more, visit  Our company endeavors to make  accessible to any and all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at  or via email at [email protected] Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.