Computer Technician - Muscatine

Computer Technician – Muscatine Office

The Musco Information Technology Team has an opening for a Computer Technician at our Muscatine office. If your experience aligns with the qualifications outlined below, we look forward to hearing from you.

• AA Degree and 1 year of experience or three years of related experience preferred
• Familiarity with network-based hardware and software, working knowledge of personal computers, network cards, Windows 11, Mac OS, email, VOIP, and broadband technologies (VPN, Cable, DSL, WiFi, Cellular)
• Strong interpersonal and communication skills
• Demonstrates ease of presenting materials
• Proven ability to troubleshoot
• Strong attention to detail
• Ability to provide service at all levels of the organization
• Innovative problem‑solving with a team‑oriented mindset

• Provide exceptional customer service when responding to IS Service Center requests via phone and email
• Accurately document details related to client support issues in the help desk ticketing system and complete tickets/tasks efficiently
• Troubleshoot hardware, software, and telephone problems, providing solutions to restore functionality
• Offer timely technical support and teach users how to utilize computers and phones
• Perform hardware, software, and telephone installations, including upgrades as necessary
• Perform regular scheduled maintenance and update information when switching hardware
• Maintain accurate inventory information
• Develop computer‑related training content and lead training sessions

Benefit package includes health insurance plans, vision and dental insurance, PTO, 401(k),
profit sharing
, and more.

Musco is an equal opportunity employer; all qualified applicants are considered for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, or any other protected status.