Sales Associate

Position Overview

The Sales Associate is a customer-focused team member responsible for creating a welcoming, knowledgeable, and engaging experience for everyone who visits the store. This position supports day-to-day retail operations while helping customers discover games, products, and experiences that fit their interests.

Sales Associates should be approachable, enthusiastic, and comfortable engaging with customers ranging from first-time visitors and families to experienced tabletop gamers and collectors. The role requires a balance of excellent customer service, product knowledge, sales awareness, organization, and teamwork.

• Greet customers and create a friendly, inclusive, and welcoming store environment.
• Engage customers in conversation to understand their interests and recommend appropriate products.
• Assist customers with questions regarding tabletop games, trading card games, role-playing games, miniatures, accessories, collectibles, and other store merchandise.
• Help new customers navigate unfamiliar games or product categories without making them feel intimidated or overwhelmed.
• Identify opportunities to recommend complementary products and additional purchases based on customer needs.
• Communicate current promotions, events, new releases, and featured products.
• Provide accurate information regarding store policies, products, special orders, and events.
• Handle customer concerns professionally and involve leadership when appropriate.

• Develop and maintain working knowledge of the products and gaming systems carried by the store.
• Stay informed about new releases, popular products, upcoming games, and trends within the tabletop gaming community.
• Learn enough about major product categories to confidently help customers determine where to begin.
• Share product knowledge in a helpful and approachable manner while recognizing when additional assistance may be needed from another team member.

• Accurately process purchases, returns, exchanges, discounts, gift cards, and other transactions according to store procedures.
• Handle cash and electronic payments responsibly.
• Maintain accuracy when processing customer purchases and updating customer information.
• Follow established procedures for holds, special orders, preorders, and other customer transactions.

• Stock and organize merchandise throughout the store.
• Maintain clean, attractive, and easy-to-shop displays.
• Ensure products are appropriately priced and located in their designated areas.
• Assist with receiving, unpacking, pricing, and putting away incoming merchandise.
• Monitor shelves and displays for products needing replenishment.
• Communicate low inventory, customer requests, and potential product opportunities to leadership.
• Assist with periodic inventory counts and inventory organization.

• Promote upcoming tournaments, leagues, game nights, demos, releases, and other store events.
• Help customers understand how to participate in store gaming activities.
• Assist with preparing and resetting gaming and event spaces.
• Support events as assigned, including registration, customer assistance, basic event coordination, and cleanup.
• Help foster a positive gaming community where new and experienced players feel welcome.
• Encourage appropriate use of gaming spaces and help maintain a respectful environment consistent with store expectations.

• Maintain cleanliness and organization throughout the sales floor, gaming areas, checkout area, restrooms, storage areas, and other shared spaces.
• Complete assigned opening and closing responsibilities.
• Perform routine cleaning, trash removal, restocking, and general store…